Team Leader Customer Services 80 - 100%

As Team Leader Customer Services, you are responsible for the efficient and customer-oriented operation of the ZRH Centre - the competence centre of the Mobility & Services department for all services related to mobility, parking and access management at Zurich Airport. Together with your team, you ensure the reliable delivery of services and guarantee a smooth running of day-to-day business. You manage the operational activities, continuously develop processes, services and workflows, and create the conditions for high service quality and sustainable customer satisfaction through forward-looking personnel planning and professional leadership.

Your job destination

• Technical and personnel management of around 10 employees
• Ensuring high service quality across all customer contact channels
• Responsibility for the operational management of day-to-day business and ensuring smooth operational processes
• Supporting the team with demanding customer concerns and taking over escalation handling for complex issues
• Planning and coordinating personnel deployment according to requirements, taking operational needs into account
• Analysing key figures and deriving and implementing appropriate measures for continuous improvement of service quality and efficiency
• Ensuring compliance with processes, quality standards and knowledge management
• Operational involvement in day-to-day business for about 40%

Your skills in your luggage

• Completed commercial training as well as further education in business administration, leadership, management or a comparable field
• Several years of professional experience in hospitality, customer service, contact centre or an administrative service organisation
• Several years of leadership experience as well as in managing operational processes and resources in a comparable environment
• High customer orientation and strong communication skills
• Fluent German and English skills (C1 level) complete your profile

Your benefits

Flexible commuting

Free ZVV bonus pass, GA contribution and parking options

Affordable dining & shopping

Up to 20% in shops and restaurants at the airport and 50% on the Reka lunch card

Room for your needs

5 weeks holiday, easy to buy 30 holiday days and options for longer unpaid leave

Celebrate together

Generous long-service gifts from the first year and legendary employee events

Work out & unwind

Own free sports offer from bootcamp to yoga. Discounted gym membership at the airport

Just in case

We cover accident insurance premiums and daily sickness benefits, discount on collective insurance and private accident insurance

Down-to-earth & family-like

We are all on first-name terms and live a positive and uncomplicated interaction with each other

Professionally take off

Financial and time support for further training, internal seminar and learning offer (FZAG Academy)

Diverse working environment

Unique view from the office directly onto airport operations, possibility for remote work, flexible working hours and a 41-hour week

Apply now online without a cover letter, because your application is motivation enough for us.

Melanie Stange

People Business Partner

"I will accompany you on your application journey and am happy to answer your questions."

+41 43 816 73 26

Julian Ardabili

Head Services & Partnership

"Do you have questions about your new job destination? Then you are exactly right with me."

+41 43 816 47 89