LPP Contract/Insured Manager - (all genders)

80-100%, Lausanne / Smart Working

Shape your future with us!

In the Customer Operations sector, you participate in shaping the customer experience for those who have suffered a claim and receive benefits. Our customers are at the centre of our concerns and we seek, together with them, a solution tailored to their needs. By consistently applying the motto "Customer first", we guarantee very high customer satisfaction.

What awaits you

• Professional management and advice to companies, insured persons and business partners within the framework of the administrative management of the LPP
• Within the framework of the joint responsibility of a portfolio, managing priorities and handling more complex operational processes, both at the pension fund level (such as preparing offers, underwriting and concluding new business, handling partial liquidation, year-end processing, collection and contract termination) and at the insured person level (such as risk assessment, buyback, home ownership promotion, divorce, cash payment and calculation of retirement pension)
• Managing return processes from our sourcing partner
• Contributing to the continuous improvement of business processes and customer services
• Coordination and cooperation with internal departments such as accounting, benefits service, collection service, our distribution channel and specialised services
• Coordination with external bodies such as federal administrative services, other pension institutions, lawyers and courts

What you bring

• Advisory skills and customer orientation: empathy, solution orientation and quick response
• Professional competence: experience in the administrative management of occupational benefits, obtaining a federal diploma or successfully completing a higher management school is an advantage
• Digital affinity and good IT skills
• Fluency in French
• Foreign language skills (D/E/I); at least one language at a very good level, each additional language is an advantage
• Networking, quick understanding with an analytical mind
• Personal responsibility, decisiveness and resilience

What we offer you

We are convinced that satisfied employees achieve better performance. That is why we offer salary supplements that provide tangible benefits beyond the ordinary.

Flexibility and freedom: Smart Working (flexible working model), annual working time, five weeks' holiday (six weeks from age 50), two additional weeks' holiday every five years, possibility to buy up to ten additional days' holiday per year

Work-life balance: family-friendly meeting times, 22 weeks maternity leave, eight weeks paternity leave, subsidies for childcare, company family allowances, leave days for caring for relatives or in difficult personal situations

Provision and insurance: an attractive pension fund offering extensive supplementary benefits and savings options, and up to 30% discount on insurance products

Flexible benefits: AXA Shareplan (employee participation), CHF 500 per year on the Swibeco benefits platform, discounted lunch meals or Lunch Card, Smart Working allowance of CHF 200 per year

Mobility: reimbursement of half-fare travelcard, Reka-Pay up to CHF 1000 per year (20% discount), fleet discounts, free electric charging station, AXA bikes to borrow

Good work-life balance: free health check-ups, health weeks every year, varied physical activity offers (online and on-site), massage offers, rest rooms, Employee Care, online health portal, various seminars and events on health prevention and mental health

Development: three days for individual training, wide range of learning and development, free coaching, financial participation in further training, promotion of internal mobility, talent development offers, seminars for over 55s (AXA Horizon), engagement in communities on various topics, participation in innovative projects (Innoday, AXA Hackathon, UnConference), two days dedicated to volunteer missions (environment and social)

Your future workplace

Chemin de Primerose, 1007 Lausanne

Send your application!

Do you have questions or need help? Feel free to contact Grégory Boucard by email at / by phone at +41 58 215 34 89.

Diversity and inclusion are values dear to AXA

Open-mindedness, tolerance, respect for what differentiates us as well as what unites us are the essential characteristics of collaboration at AXA Switzerland. We want to promote equal opportunities and remove barriers in the recruitment process.

If you need help or individual adjustments due to a disability, neurodivergence and/or a health issue, you can contact the Recruiting team at any time:

About AXA

At AXA, we believe that everyone has the potential to actively help shape the future. Our goal is to create a dynamic, encouraging and progressive working environment that stimulates and inspires you. With a culture marked by peer collaboration, trust and diversity. With our modern working conditions, we want to take into account the needs of our employees and help you develop your strengths, take responsibility and engage within your team for new ideas. You can thus grow personally and help shape the world of tomorrow with us, protecting what really matters.

If you want to learn more about AXA as an employer and immerse yourself in our working world, you are in the right place on our Career page.

We look forward to your application!

For administrative and data protection reasons, only complete application files (CV, certificates, etc.) sent using the online application link will be considered.

We do not accept recruitment agency applications for this position.