Köniz
IT Support Specialist (m/f/d)
- 17 September 2026
- 80 – 100%
- Permanent position
- CHF 75 000 - 90 000 /year
- German (Fluent)
- Köniz
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
IT Support Specialist (m/f/d)
Salary - CHF75,000 - 90,000Are you looking for an IT service provider that covers the entire lifecycle? Our Rocken partner specialises in hybrid cloud solutions, modern workplace concepts, and comprehensive IT security services. From consulting and design to setup, operation, and maintenance – a holistic approach is taken here. The company serves demanding clients with customised infrastructure and collaboration solutions. Commitment, flexibility, and quality characterise the teamwork. The culture is driven by a passion for IT and a clear focus on genuine added value for customers. Ready to become part of a dynamic environment that implements IT solutions with heart and mind? Then our Rocken partner looks forward to your application.
Role:
Do you enjoy being the first point of contact for technical questions and take pleasure in helping users quickly and competently? In this role, you combine classic service desk support with modern Microsoft technologies and simultaneously contribute to the further development of knowledge, processes, and service quality.
Responsibilities:
You handle requests and incidents in 1st-level support via phone, remote access, or the ticket system.
You systematically analyse faults and ensure the fastest and most sustainable solution possible.
You maintain the knowledge base and ensure that proven solutions are available to the entire support team.
You assist with the setup and management of Windows clients, Microsoft 365, and Entra ID.
You apply existing ITIL processes and contribute your own ideas to optimise services.
You work closely with other support and IT teams when issues need to be escalated further.
You communicate clearly and solution-oriented, actively contributing to a positive customer experience.
Qualifications:
You have completed basic IT training, for example as an ICT specialist EFZ or IT specialist EFZ platform development.
You bring several years of experience in service desk, helpdesk, or 1st-level support.
You are familiar with Windows clients, Microsoft 365, Entra ID, and basic network topics.
You approach technical problems analytically and work through to the cause in a structured manner.
Ideally, you know ITIL and enjoy the continuous improvement of support processes.
You convince through service orientation, team spirit, and reliability.
You have very good Swiss German/German skills and solid English skills; French is a plus.
Benefits:
- Flexible working hours
- Market- and performance-based salaries
- Attractive training and development opportunities
- Interesting and varied tasks/projects
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Köniz
Contact
Marco Alvarado,
+41443852147
