Zürich
Service Desk Engineer / Service Manager (m/f/d)
- 29 July 2026
- 80 – 100%
- Permanent position
- CHF 80 000 - 95 000 /year
- German (Fluent)
- Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Service Desk Engineer / Service Manager (m/f/d)
Salary - CHF80,000 - 95,000ROCKEN® has significantly simplified the application process with its digital recruitment solution, setting a new, uniform standard. We connect talents, experts, and professionals throughout Switzerland. Our network of established companies is made available on our ROCKEN® Talent Platform.
This company is a significant Swiss university that offers practice-oriented education and research in numerous specialist fields. It values innovation and the connection between theory and practice to prepare students for the demands of the modern labour market.
Start your new journey now with a personal ROCKEN® Talent Profile and benefit from exciting jobs!
Role:
In this role, as a service desk specialist, you take on the central point of contact for enquiries and fault reports, ensuring that concerns are professionally received, prioritised, and efficiently processed. You are responsible for coordinating between users and technical specialists, carefully documenting processes, and ensuring a high level of service quality. As a deputy, you additionally take on extended tasks, make decisions in day-to-day operations, and support the further development of processes in the service desk. You use your several years of experience to analyse complex cases, find practical solutions, and sustainably strengthen user satisfaction. Through your structured and service-oriented working method, you contribute significantly to the stability and availability of the systems and services used.
Responsibilities:
- You receive enquiries and faults via telephone and ticket system, prioritise them, and handle them independently.
- In this role, you analyse incidents, resolve them yourself where possible, and escalate complex cases to 2nd-level support.
- As a service desk specialist, you manage access rights and user accounts and maintain the solution and knowledge database.
- You identify recurring tasks, optimise workflows, and actively participate in projects and the further development of the service desk.
- In this role, you plan and conduct training on TOPdesk and ITIL processes and ensure knowledge transfer within the team.
- As a deputy, you moderate daily stand-ups, analyse KPIs, and define measures to improve the service offering.
Qualifications:
- Completed vocational training in the IT field or a comparable qualification
- Several years of practical experience in service desk or IT support
- Structured, independent working style and willingness to take responsibility
- Eye for optimisation potential as well as active contribution of own ideas and improvements
- Open, communicative personality with the ability to support the team professionally
- Solution- and customer-oriented approach as well as very good German language skills in spoken and written form
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Zurich
Contact
Muqsit Bebou,
+41443852834
