Altstätten
Quality Manager Complaint Management 100% (m/f/d)
- 23 October 2026
- 100%
- Permanent position
- German (Fluent), English (Intermediate)
- 9450 Altstätten
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in personnel recruitment and career planning.
Quality Manager Complaint Management 100% (m/f/d)
Our client is a successful Swiss manufacturing company with an international focus. The company impresses with technically sophisticated products, modern manufacturing processes, and a strong market position. Employees benefit from an innovative working environment and diverse development opportunities.
Responsibilities:
You coordinate the handling of quality deviations from internal processes as well as from customers and suppliers.
For complex fault patterns, you lead 8D procedures and coordinate the involved departments.
You investigate causes using appropriate methods and derive concrete measures from them.
You monitor the effectiveness of initiated corrections based on defined criteria.
As a contact person, you handle quality-related enquiries and complaints from various stakeholders.
Together with the specialist departments, you implement quality improvements and check their sustainability.
You continuously develop existing processes and methods in complaint management.
You actively participate in supplier qualification and measures to improve supplier performance.
Qualifications:
Completed technical apprenticeship with further education at HF or FH level, preferably in the quality field.
Several years of experience in quality management, complaint handling, or technical complaint management.
Sound knowledge of 8D, 5-Why, Ishikawa or comparable analysis methods.
Familiarity with quality management systems according to ISO 9001 and ISO 14001.
Analytical thinking and a systematic approach to fault investigations.
Clear communication and assertiveness in dealing with different stakeholders.
Independent working style and willingness to collaborate with various departments.
Very good German and good English skills for written and oral communication.
Benefits:
- Good transport connections and accessibility
- Participation in or provision of parking spaces
- Attractive training and development opportunities
- Above-average holidays and days off
- Experienced and dynamic team
- International environment
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https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Altstätten
Contact
Ethan Glass,
+41443852176
