Customer Service Employee 100% (m/f/d)

What is my role?

• You are the first point of contact for our customers and respond to their enquiries by phone, email and chat

• You take care of orders, complaints and general concerns with patience and friendliness

• You maintain customer data and carefully document all processes in our CRM system

• You work closely with other departments to find the best solutions for our customers

• You actively contribute to making our customer service even better

What do I need to be successful?

• Ideally, you have some experience in customer service or simply a strong desire to help people

• You enjoy communicating and remain friendly and calm even in stressful situations

• You are fluent in German, both spoken and written

• You are confident with MS Office and quickly learn new programmes

• You are a team player and like to get involved

What are my benefits?

• A great team that supports each other and celebrates successes together

• Thorough induction so you can get off to a good start from day one

• Flexible working hours and the possibility to work partly from home

• Regular training to develop yourself personally and professionally

• Attractive remuneration and additional benefits such as employee discounts

What distinguishes the company?

Our client is a growing company that places great value on customer satisfaction and a positive working atmosphere. Every individual counts here and your ideas are welcome.

Languages
German: C2 - Native level

Workplace
Lucerne

Vacancy number
VA-QSH-SD9