CRM Business Analyst

Company Description

The present and future of Audemars Piguet are built thanks to the contribution of all our talents. Inspired by the richness of our past, we are enthusiastic about what we will create in the future. Together, we are resolutely forward-looking and continuously striving for excellence in all our trades.

If our mission inspires you, come continue your journey within our family so that we can keep creating the extraordinary. Let’s write the next chapter of your career together!

Job Description

Under the responsibility of the Client Tools & Data Manager, you act as an interface between the various business stakeholders, users and IT teams.

Your role is to ensure that business needs are clearly understood, translated into appropriate functional solutions and successfully deployed within the CRM ecosystem.

You also contribute to data quality, user adoption of tools and compliance requirements.

In this context, your activities include:

• Gathering, analysing and formalising business needs in collaboration with the Retail, Marketing, Customer Service, Product, Legal, Compliance and IT teams
• Translating business needs into clear functional requirements and acceptance criteria.
• Designing and recommending value-creating CRM solutions that promote user adoption and process improvement
• Prioritising initiatives with business stakeholders and Product Owners to align developments with strategic objectives
• Contributing to Agile delivery activities, including backlog management, sprint reviews and quarterly planning
• Coordinating and managing user acceptance testing (UAT) phases to ensure business validation before production deployment
• Supporting users through training, support and feedback collection activities to foster continuous improvement
• Ensuring the quality, consistency and compliance of customer data in partnership with Client and Data Steward teams, respecting confidentiality and governance requirements
• Leading communication, change management and adoption activities for CRM processes and tools as a trusted partner of business teams

Qualifications

• You hold a higher education degree from a Business School, Information Systems or equivalent field
• You have at least 6 years of experience as a CRM Business Analyst, ideally in a retail/luxury or CRM, Salesforce environment
• You master CRM processes, data models and associated governance principles
• You have experience in writing functional specifications and formalising business needs
• You are familiar with Agile methodologies and project management practices
• You demonstrate excellent analytical, synthesis and problem-solving skills
• You know how to structure, challenge and prioritise the needs of different stakeholders
• You are autonomous, rigorous, results-oriented and comfortable in an international and cross-functional environment
• You are fluent in French and English

Additional Information

What we offer:

• Coverage of health insurance (basic and supplementary)
• 5 weeks annual holiday and 2 additional weeks between Christmas and New Year thanks to the daily accumulation of extra minutes
• A contribution to your sporting or cultural activities
• The possibility, depending on the role, to work remotely
• A company restaurant
• An advantageous occupational pension plan (LPP)

Would you like to express your expertise within Audemars Piguet? Do not hesitate and apply online! We look forward to discussing opportunities that could match your next professional adventure.

Masculine terms are used for both genders.