Customer Care Specialist (m/f/d) Part-time/Full-time

Smile is the first insurance without the fluff. We make insurance as simple as it should be: approachable, innovative, straightforward and completely online. In Switzerland and Austria, over 200,000 people already trust Smile. With this role, you will become part of our team, bring your superpower and help shape the insurance of tomorrow with us. Bring your full potential: Although the position is already possible from 50%, we ideally seek reinforcement with a workload of 80-100%.

What you achieve

• You are the first point of contact for our customers and partners. You respond to enquiries quickly, reliably and competently – both in writing and by phone
• You support our customers throughout the entire lifecycle, process changes, clarify benefit/contract questions, coordinate internal departments and ensure timely resolution
• You document thoroughly, work in a structured manner, observe internal guidelines and contribute to high service quality
• You ensure an outstanding customer experience across all communication channels, whether by phone, email, chat or in the digital environment

What you bring

• You have completed a commercial apprenticeship or hold a comparable qualification
• You have experience in customer contact within the insurance industry and ideally have successfully completed the VBV certification
• You score with very good German skills; French and/or Italian skills are an advantage
• You are characterised by strong communication skills, teamwork, resilience and a positive mindset and always find the best solution for customers and partners with empathy and solution orientation

What makes Smile special

Smile is the largest online insurance company in Switzerland – and we are continuously growing. ? That is why we are constantly looking for new people who want to continue this journey with us. Being a Smiler does not mean being just any employee, but being involved with heart and passion. Because with just under 80 employees, we are relatively small and that is exactly why every voice counts all the more with us. This way, you can make more of a difference with us than elsewhere. And because genuine relationships matter to us, aperitifs are just as important as honest feedback and transparency. Insurance does not have to be boring. We are curious, technology-enthusiastic and open to detours – as long as we learn from them. Short decision-making paths are just as much a part of us as the opportunity to get involved quickly: creatively, courageously and across team boundaries. And the best part: Despite start-up vibes, you benefit from the stability and advantages of a large company. Because as a 100% subsidiary of Helvetia, we have a strong employer behind us.

Contact

Carola Betschart

Recruiting Partner +41 58 280 17 06

Your manager

Nicole Maier Head Customer Connection @ Smile