yellowshark
Embrach
Customer Service & Order Processing Clerk (m/f) 100%
- 29 October 2026
- 100%
- Permanent position
- CHF 75 000 - 90 000 /year
- German (Fluent)
- 8424 Embrach
About the job
Do you enjoy organising, communicating with different people, and finding the right solution even with several simultaneous enquiries? Then this position could be just right for you!
For our client, an established Swiss company in the trade and service sector, we are looking for a reliable and customer-oriented individual to strengthen the internal sales team.
The company supports business customers with a versatile range of services and places great value on competent advice, efficient processes, and long-term cooperation. In this role, you are an important point of contact for customer concerns and contribute significantly to smooth order processing.
- You are an important contact person for business customers, handle telephone enquiries, and ensure professional and friendly communication
- You obtain the required information, clarify open questions, and assist with handling complaints and other customer concerns
- You record orders, obtain offers from external partners, and take care of procuring necessary documents
- You work closely with internal contacts and external partners and contribute to efficient information flow
- You keep an overview even in a varied workday and ensure reliable processing of the tasks at hand
Ideally, you bring the following qualifications:
- A completed vocational training in a commercial, technical, or craft field (preferably as a sanitary installer)
- Alternatively, a commercial education with technical understanding or interest in consultation-intensive products
- Good IT user skills and confident handling of common MS Office programmes
- Enjoyment of telephone customer contact as well as strong communication and service orientation
- A careful, structured, and solution-oriented working style with a high awareness of quality
- Team spirit, reliability, and good organisational talent
- Very good German language skills, both spoken and written
Look forward to the following benefits:
- A versatile role with customer contact and varied tasks
- Thorough induction into your new area of responsibility
- Internal training and further education opportunities
- Support for your professional and personal development
- Flexible options for working from home according to company regulations and agreement
- Attractive holiday arrangements
- Contemporary employment conditions and solid occupational pension provision
- Additional employee discounts and other attractive benefits
For our client, an established Swiss company in the trade and service sector, we are looking for a reliable and customer-oriented individual to strengthen the internal sales team.
The company supports business customers with a versatile range of services and places great value on competent advice, efficient processes, and long-term cooperation. In this role, you are an important point of contact for customer concerns and contribute significantly to smooth order processing.
Responsibilities
- You prepare quotations, handle customer enquiries, and coordinate the necessary steps for order processing- You are an important contact person for business customers, handle telephone enquiries, and ensure professional and friendly communication
- You obtain the required information, clarify open questions, and assist with handling complaints and other customer concerns
- You record orders, obtain offers from external partners, and take care of procuring necessary documents
- You work closely with internal contacts and external partners and contribute to efficient information flow
- You keep an overview even in a varied workday and ensure reliable processing of the tasks at hand
Profile
You are a communicative and service-oriented personality who enjoys working independently and also values team exchangeIdeally, you bring the following qualifications:
- A completed vocational training in a commercial, technical, or craft field (preferably as a sanitary installer)
- Alternatively, a commercial education with technical understanding or interest in consultation-intensive products
- Good IT user skills and confident handling of common MS Office programmes
- Enjoyment of telephone customer contact as well as strong communication and service orientation
- A careful, structured, and solution-oriented working style with a high awareness of quality
- Team spirit, reliability, and good organisational talent
- Very good German language skills, both spoken and written
Additional Information
Our client offers you a varied role in a professional environment where personal responsibility, collaboration, and high service quality are valued.Look forward to the following benefits:
- A versatile role with customer contact and varied tasks
- Thorough induction into your new area of responsibility
- Internal training and further education opportunities
- Support for your professional and personal development
- Flexible options for working from home according to company regulations and agreement
- Attractive holiday arrangements
- Contemporary employment conditions and solid occupational pension provision
- Additional employee discounts and other attractive benefits
