Rocken®
Wil
IT Support Service Desk Specialist (m/f/d)
- 28 July 2026
- 80 – 100%
- Permanent position
- CHF 70 000 - 85 000 /year
- German (Native language), English (Intermediate)
- Wil
About the job
Rocken® is a Swiss company based in Zurich.
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
State-of-the-art logistics meets tradition: Our Rocken partner is one of the established players in the transport and logistics sector. With a broad portfolio ranging from general cargo transport to crane logistics, contract logistics, and value-added services, the company offers customised solutions for demanding customers. The field of activity covers all facets of modern transport ecology – from paperless processes through a dual transport system to CO2-optimised procedures. Warehousing, assembly, and night express services complete the offering. The working style is characterised by innovation and a strong focus on sustainable solutions. Initiative and the willingness to actively shape processes are key here. Sounds like your next career step? Then apply now and become part of a team that rethinks logistics – with our Rocken partner.
ROCKEN Jobs:
Create profile:
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Support Service Desk Specialist (m/f/d)
Salary - CHF70,000 - 85,000State-of-the-art logistics meets tradition: Our Rocken partner is one of the established players in the transport and logistics sector. With a broad portfolio ranging from general cargo transport to crane logistics, contract logistics, and value-added services, the company offers customised solutions for demanding customers. The field of activity covers all facets of modern transport ecology – from paperless processes through a dual transport system to CO2-optimised procedures. Warehousing, assembly, and night express services complete the offering. The working style is characterised by innovation and a strong focus on sustainable solutions. Initiative and the willingness to actively shape processes are key here. Sounds like your next career step? Then apply now and become part of a team that rethinks logistics – with our Rocken partner.
Responsibilities:
- You handle tickets within the scope of change, release, incident, and request fulfilment management.
- You support users in their daily use of ICT tools.
- You analyse disruptions, investigate problems, and find suitable solutions together with specialists.
- You install PCs, tablets, and mobile phones and commission them professionally.
- You manage user accounts and permissions in the relevant IT systems.
- In this role, you also contribute to ICT ordering and administrative processing.
Qualifications:
- Completed vocational training in IT or a comparable qualification and motivation to enter the ICT world
- Initial experience in service desk and customer support is an advantage
- Excellent interpersonal skills and clear, customer-oriented communication
- Experience with ticketing systems and the ability to quickly analyse and resolve IT problems
- Solid knowledge of M365 as well as interest in new technologies and willingness to learn new topics
- Native-level German and good English skills; French and Italian are a plus
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Wil
Contact
Marius Feurer,
+41443852186
