Zürich
IT Service Desk Specialist - Exclusive only through us! ?? (m/f/d)
- 11 August 2026
- 100%
- Permanent position
- German (Fluent)
- Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
IT Service Desk Specialist - Exclusive only through us! ?? (m/f/d)
Are you looking for an IT service provider that covers the entire lifecycle? Our Rocken partner specialises in hybrid cloud solutions, modern workplace concepts, and comprehensive IT security services. From consulting and design to setup, operation, and maintenance – holistic thinking and action are key here. The company supports demanding clients with customised infrastructure and collaboration solutions. Commitment, flexibility, and quality characterise the teamwork. The culture is driven by a passion for IT and a clear focus on genuine added value for customers. Ready to become part of a dynamic environment that implements IT solutions with heart and mind? Then our Rocken partner looks forward to your application.Role:
Are you ready to rock the IT world as a professional service desk agent and competently support users? In this role, you will receive requests, assist with IT problems, and help ensure systems function reliably. You analyse issues, prioritise them, and ensure efficient processing. With your commitment, you ensure users are quickly operational again and experience the dynamics of a versatile service desk environment.
Responsibilities:
In 1st level support, you receive requests and incidents, analyse them and find suitable solutions by phone, remotely or via ticket system
You assist our clients with the setup and administration of Windows workstations, M365 and Entra ID
You ensure that knowledge in the knowledge base remains up to date and solutions can be found quickly. ?
You use your expertise in ITIL to question existing processes and continuously develop services
Customer-oriented communication and your committed manner make you an important contact person for clients
Qualifications:
A completed IT education, for example as an ICT specialist EFZ or computer scientist EFZ platform development, forms your foundation
You have several years of professional experience in helpdesk, service desk or 1st level support
You are well versed in Windows clients, Microsoft 365, Entra ID and networks
Fluent written and spoken German, good English skills, French is an advantage, as well as teamwork, reliability and service orientation are required
Benefits:
- Flexible working hours
- Market- and performance-based salaries
- Attractive training and development opportunities
- Interesting and varied tasks/projects
- Experienced and dynamic team
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Zurich
Contact
Elena Walker,
+41443852884
