Wallisellen
IT Service Desk Specialist (m/f/d)
- 11 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Wallisellen
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Service Desk Specialist (m/f/d)
If the IT stops, the whole company stops. Our Rocken partner ensures that this does not happen. As a specialised service provider in IT end-user support, they combine technical intelligence with human empathy - for over 200,000 users worldwide. The scope of activities covers the entire value chain: from consulting through technology implementations to comprehensive operational services in the service desk and field support. Dedicated support champions rely on innovative tools, clever processes, and automation solutions. The focus is always on the positive experience of the end-user - measurable and continuously improved. The collaboration is characterised by passion and the ambition to create new wow effects every day. Ready to make people happy and rethink IT support? Then our Rocken partner looks forward to hearing from you!Role:
For a modern IT service team, a service-oriented personality is sought who competently supports users with technical questions and issues. You combine technical understanding with strong communication skills and ensure that IT problems are solved quickly, clearly, and customer-oriented.
You are the first point of contact for users, handle support by phone and in writing, and ensure professional processing of requests. Together with the 2nd-level team, you contribute to a reliable and positive IT service experience.
Responsibilities:
Receiving, analysing, and resolving IT issues, questions, and change requests
Supporting users by phone and remote support in German and English
Recording, classifying, and structured processing of support tickets
Forwarding complex issues to 2nd-level support and ensuring a clean handover
Mediating between end users and technical departments with clear and solution-oriented communication
Ensuring high service quality and continuous improvement of the user experience
Qualifications:
Completed training in computer science or a comparable qualification with relevant professional experience
Good knowledge of Microsoft client operating systems and MS Office
Confident handling of IT systems and strong technical affinity
High empathy, patience, and enjoyment in direct contact with users
Very good German skills as well as good English skills
Team-oriented and service-conscious personality; experience in healthcare is an advantage
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Wallisellen
Contact
Diego Barth,
+41443852145
