Administrative Officer: Inpatient Administration

The Neuro medical department is one of three strategic focal points within the Insel Group and encompasses the specialties of neurology, neurosurgery, and neuroradiology. With nearly 570 full-time positions, approximately 5,300 inpatients and around 72,000 outpatient visits are cared for annually. In this responsible and versatile role, you will contribute significantly to efficient, patient-centred care in the Neuro medical department. You will work hand in hand with doctors and nursing staff and be the first point of contact for inpatients.

What to expect

• At the central hub of the Neuro ward, you are the first point of contact for patients, relatives, and external partners – friendly, competent, and reliable
• You take on a variety of administrative tasks such as maintaining patient data, handling enquiries, and managing documents
• In addition to general administrative duties, you support clarifications regarding insurance matters, cost coverage, and billing of services
• You relieve doctors and nursing staff in their administrative daily routine, thus making an important contribution to smooth ward operations
• You work interdisciplinarily and have the opportunity to actively contribute to optimising processes and further developing the ward secretariat

What you bring

• Completed training in nursing or medical fields (e.g. health specialist) or a commercial basic education in a hospital environment – ideally with several years of professional experience in a comparable role
• Enjoyment of direct patient contact and a service-oriented, courteous personality
• Ability to remain calm in hectic situations, set priorities correctly, and keep an overview
• Team spirit, openness, and empathy in interdisciplinary collaboration
• Very good German language skills in spoken and written form; knowledge of another language (English or French) is an advantage

Our offer

• A meaningful, varied, and responsible role in a central interface function of the Neuro medical department
• An interesting and diverse working environment with regular working hours on weekdays
• The opportunity to actively contribute to efficient and high-quality patient care
• Integration into a motivated, interprofessional team that values collaboration, respect, and mutual support
• A working environment where you can apply and further develop your professional and personal qualities.

Questions about the position?

Further information is gladly provided by Anne-Marie Moning Head of Ward Secretariat Tel.: +41 31 632 75 31 Daniella Hilt Head of Business Management Tel.: +41 31 632 97 82