Ficoba SA
Genève
100% Temporary Administrative Manager and Business Support
- 21 August 2026
- 100%
- Temporary
About the job
FICOBA is a recruitment agency active since 1982 as an expert in the temporary and permanent placement of qualified candidates. We act as a partner to a demanding clientele in the selection of their future collaborators.
Mandated by our client, in the public sector in Geneva, we are looking for a 100% temporary Administrative Manager and Business Support for a 6-month assignment, available immediately.
Mandated by our client, in the public sector in Geneva, we are looking for a 100% temporary Administrative Manager and Business Support for a 6-month assignment, available immediately.
100% Temporary Administrative Manager and Business Support
Tasks:
The hired person will primarily be responsible for providing business support activities (telephone and emails) around a new IT tool. They may also have tasks related to administrative management and data control.
Specifically, they will be required to:
- process, control and monitor data and announcements from various departments;
- analyse and handle error cases or inconsistencies in the data;
respond to user requests and provide first-level support;
- assist users with questions related to data, the use of the new tool and processes;
- participate in data quality verification;
- document cases handled and ensure their follow-up (ticketing);
- participate in functional testing of the new tool in collaboration with IT teams;
- identify recurring problems and propose process or tool improvements;
- contribute more broadly to operational management and the smooth running of applications.
Profile sought:
- Several years of professional experience in an administrative role or file management in customer support.
- Experience in social insurance is a great advantage.
- Comfortable with IT tools as well as analytical skills to understand errors or inconsistencies.
- Strong adaptability and service orientation.
- German: minimum C1
- Italian: minimum B2
- French: C1
The hired person will primarily be responsible for providing business support activities (telephone and emails) around a new IT tool. They may also have tasks related to administrative management and data control.
Specifically, they will be required to:
- process, control and monitor data and announcements from various departments;
- analyse and handle error cases or inconsistencies in the data;
respond to user requests and provide first-level support;
- assist users with questions related to data, the use of the new tool and processes;
- participate in data quality verification;
- document cases handled and ensure their follow-up (ticketing);
- participate in functional testing of the new tool in collaboration with IT teams;
- identify recurring problems and propose process or tool improvements;
- contribute more broadly to operational management and the smooth running of applications.
Profile sought:
- Several years of professional experience in an administrative role or file management in customer support.
- Experience in social insurance is a great advantage.
- Comfortable with IT tools as well as analytical skills to understand errors or inconsistencies.
- Strong adaptability and service orientation.
- German: minimum C1
- Italian: minimum B2
- French: C1
