Employee Intake & Information RAV

You can expect: an exciting and varied role at the Regional Employment Centre (RAV). Together with your colleagues, you are responsible for initial consultation, registration and information for job-seeking individuals.

Intake: You advise clients regarding the services of the RAV and the requirements for registration. You welcome persons who wish to register in person for a consultation, and you process online registrations at the screen.

Information: You answer questions and concerns from job-seeking individuals by phone and email. You deal with a variety of issues and carry out further clarifications.

Successful together: In a well-coordinated and collegial team, you will find a versatile, demanding and meaningful role. With your professional service, you make an important contribution to helping job seekers develop new career perspectives and successfully find their way back into the labour market.

Development: As part of the team’s further development, you participate in projects and working groups. At the same time, you contribute to the implementation of a new registration process.

Experience: You can quickly adapt to different situations and people and conduct goal-oriented conversations. You are familiar with social media and developments in the labour market. You use MS Office programmes proficiently.

Personality: You convince with a solution-oriented attitude as well as networked thinking and acting. Decisiveness, flexibility, strong communication and conflict skills, and a structured way of working complete your profile.

Education: You have completed a commercial vocational training with a Federal VET Diploma (EFZ) and have several years of professional experience.

Language: You can express complex matters in short, simple yet precise words. Knowledge of French and/or English at level B2 or higher is expected. Any additional language skills are a welcome plus.

The Office for Economy and Labour (AWA) belongs to the Department of Economy, Social Affairs and Environment and is the central authority of the canton for all questions concerning companies, job search and the labour market. It promotes innovation, develops new concepts and ensures fair and transparent law enforcement. For this purpose, the AWA works closely with other cantonal offices, the federal government and private organisations. The AWA lives the compatibility of work and private life as well as gender equality and actively promotes these. This commitment is regularly reviewed by the UND specialist office and has been awarded the UND label since 2011.

The AWA contributes through active labour market policy to a well-functioning labour market, social balance and the strengthening of Basel’s economic location. The Regional Employment Centre (RAV) serves as a competence centre for all labour market questions and is the central hub between employers and job seekers. Its goal is to integrate job seekers into the labour market as quickly and permanently as possible and to support employers in successfully filling vacancies.