Bern
Senior System Engineer / Technical Account Manager (m/f/d)
- 19 August 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Bern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Senior System Engineer / Technical Account Manager (m/f/d)
Salary - CHF115,000 - 140,000Our Rocken partner makes business IT a success factor for SMEs. As a specialised IT service provider, they support companies in digitalisation – from strategic consulting through migration to operational operation. The portfolio includes cloud solutions, cyber security, modern workplace and IT infrastructure. The focus is clear: personal support, modular services and tailor-made concepts designed to meet the needs of medium-sized companies. Openness to technology and an innovative approach characterise the way of working. Short paths, direct communication and a team that takes responsibility create an environment where ideas grow. Ready to drive IT projects with real added value? Then you are exactly right here – our Rocken partner is looking for reinforcement.
Role:
In this role, you take responsibility for the technical operation and projects of an assigned customer base and continuously develop their IT environments. You advise your customers on all IT concerns and projects throughout the entire IT life cycle and work conceptually with clear responsibility for project success and cost compliance. In addition, you train and lead your assigned support team professionally, using your communication skills and analytical abilities. You draw on your solid experience in technical project management and customer support as well as your very good knowledge of Microsoft 365 and VMware. With your independent and structured way of working, you design demanding IT infrastructures efficiently and with a future-oriented approach.
Responsibilities:
You take technical responsibility for the operation and projects of a defined customer base and ensure sustainable further development of the managed IT environments.
You support and optimise existing customer infrastructures and continuously develop them, especially in the area of Microsoft 365, Intune, Mobile Device Management and Microsoft Teams.
You advise customers on strategic and operational IT issues and develop suitable solutions with them within the framework of IT lifecycle management.
You design and accompany infrastructure and modern workplace projects and are responsible for the technical implementation, project success and compliance with defined costs and conditions.
You support and develop virtualised infrastructure and workplace environments with VMware ESX and Horizon VDI and bring your technical know-how into corresponding customer projects.
You act as the central technical contact person for your customers, recognise future requirements early and coordinate the necessary technical measures with internal and external parties.
You take on the training and professional leadership of the assigned support team, support with demanding technical issues and promote knowledge transfer within the team.
Qualifications:
You have a qualification and/or further education in the field of computer science and bring several years of practical experience in system engineering, technical project management and business customer support.
You possess very good knowledge in the Microsoft 365 environment, especially with Microsoft 365, Intune, Mobile Device Management and Microsoft Teams, and can technically assess and further develop corresponding customer environments.
You have solid experience with VMware technologies, especially VMware ESX and Horizon VDI, and know the requirements for professional virtualised infrastructure and workplace environments.
You have experience in technical management of IT projects and can reconcile technical quality, deadlines, costs and customer requirements.
You bring strong consulting and communication skills and can advise both technical contacts and decision-makers clearly and professionally.
You have very good German language skills and communicate confidently with customers as well as with technical and non-technical stakeholders.
You work independently, structured and analytically, like to take responsibility and keep an overview even with parallel customer, operational and project tasks.
You are team-oriented and bring the necessary social skills to professionally guide, train and support employees in their development.
You hold a category B driving licence and are willing to support customers on site if required.
Benefits:
- Above-average holidays and days off
- Attractive training and development opportunities
- Open corporate culture
- Interesting and varied activities/projects
- Experienced and dynamic team
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Bern
Contact
Arbanas Selmanaj,
+41443852141
