Wil
Application Support Engineer (m/f/d)
- 09 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Wil
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in personnel recruitment and career planning.
Application Support Engineer (m/f/d)
Digital processes for social insurances – does that sound like administration? Far from it. Our Rocken partner develops innovative specialist and end-customer applications as a specialised IT centre, shaping the digital switch of the future. Web-based portals, automated services and integrated overall systems are created here for a demanding clientele from the public sector. The field of activity combines legal compliance with technical innovation – an exciting balancing act between precision and creativity. Tailor-made solutions are developed together with clients and accompanied until secure operation. The collaboration is characterised by genuine customer orientation and the aim to sustainably optimise processes. Clear structures meet creative freedom, teamwork meets personal responsibility. Are you ready to help shape digital solutions with societal relevance? Then our Rocken partner looks forward to your application.Role:
Technology, reliable processes and professional IT operations go hand in hand here. For a modern working environment, a personality is sought who enjoys analysing technical challenges, independently solving complex support cases and developing sustainable solutions together with various contacts.
As an Application Support Engineer, you are a central interface between users, IT specialist departments and other technical teams. In addition to handling demanding support cases, you take responsibility for root cause analysis, improve existing processes and contribute your knowledge to ongoing projects and further developments.
Responsibilities:
Handling demanding support cases and technical clarifications at 2nd-level support
Analysis of application and system errors and development of suitable solution approaches
Accompanying critical incidents and coordinating with involved specialist departments and technical contacts
Supporting the improvement of support processes and quality assurance in ongoing operations
Creating technical solution documentation and expanding the internal knowledge base
Active participation in IT projects, releases and the further development of existing applications
Qualifications:
IT training with a Federal VET Diploma or comparable education or further training in a technical environment
Professional experience in 2nd-level or application support, ideally with complex business applications
Confident handling of SQL and understanding of relational databases
Strong technical understanding as well as enjoyment of systematic error analysis and troubleshooting
High initiative, reliable working style and strong team and communication skills
Very good German language skills in spoken and written form; additional language skills are welcome
Benefits:
- Home office
- Flat hierarchies
- Coaching and mentoring
- Attractive pension and insurance benefits
- Attractive training and development opportunities
- Attractive employee discounts
- Comfortable office with modern infrastructure
- Open corporate culture
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Wil
Contact
Diego Barth,
+41443852145
