Head of Service and Technical Support 100% (m/f/d)

What is my role?

You lead and coordinate our service and support team, ensuring that our customers receive excellent technical care

• You are the first point of contact for complex technical enquiries and escalations

• You develop processes and standards further to continuously improve service quality

• You lead, motivate and develop your team both professionally and personally

• You analyse support tickets and key figures to identify optimisation potential

• You work closely with other departments such as product development and sales

• You plan resources and shift models for optimal customer support

• You create training materials and ensure knowledge transfer within the team

What do I need to be successful?

You have several years of experience in technical support, ideally already in a leadership role

• You bring sound technical understanding and problem-solving skills

• You enjoy leading, promoting and developing people

• You communicate clearly and customer-oriented, even in stressful situations

• You work in a structured way, keep an overview and set priorities correctly

• You have experience with ticket systems and support tools

• You speak fluent German; English skills are an advantage

• You are a team player with a strong service mentality

What are my benefits?

A responsible leadership position with scope for design

• A motivated team that you can develop according to your ideas

• Modern work equipment and contemporary support tools

• Flexible working hours and the possibility of mobile working

• Regular training and development opportunities

• An open corporate culture with flat hierarchies

• Attractive remuneration and additional benefits

• A secure job in a future-oriented company

What distinguishes the company?

Our client is an established company that places great value on customer satisfaction and technical excellence

• Innovation and continuous improvement are lived here

• A collegial atmosphere and mutual support are central

• Employee development and training have a high priority

• Modern technologies and efficient processes shape everyday work

Languages
German: C2 - native level

Workplace
Ermenswil

Vacancy number
VA-2H4-27W