Complex Case Manager (m/f/d)

For one of our clients, a major institution in the canton of Vaud, we are looking for a Complex Case Manager to join their teams as part of a long-term temporary assignment.

Responsibilities

• Analyse individual situations requiring a thorough assessment of facts and case elements.
• Examine and interpret various supporting documents (income, assets, bank statements, leases, employment contracts, vehicles, etc.).
• Verify the conditions for granting benefits and identify any inconsistencies requiring further investigation.
• Conduct interviews with beneficiaries and collect the necessary information for case processing.
• Cross-check, analyse and document the information collected.
• Apply legal provisions, directives and internal procedures.
• Draft letters, reports, notes, recommendations and other administrative documents requiring rigour and synthesis skills.
• Ensure the administrative follow-up of decisions made.
• Make recommendations and take a position on the cases examined within the institutional framework.

Profile

• Training at CFC, ES, HES level, with a specialisation in social insurance or law. Holding a Federal Certificate in social insurance or in the legal field is an asset.
• Proven experience in managing and analysing complex cases.
• Experience within a public administration, social organisation, social insurance or similar environment.
• Good knowledge of the Swiss social insurance system is a real advantage.
• Excellent analytical, synthesis and judgement skills.
• Ease in conducting interviews and managing sometimes sensitive situations.
• Ability to work independently while respecting established procedures.
• Very good writing skills in French.
• Proficiency in common IT tools.

Benefits

• A rewarding assignment within a highly public service-oriented environment.
• Varied responsibilities requiring autonomy and analytical skills.
• A stimulating activity in contact with diverse human situations.
• A professional and collaborative working environment.

Contact Information

If you have any further questions regarding this job offer (reference: JN -102026-1178818), please contact Loïc Beeri at 058 233 41 71.

About Us

Adecco is the market leader in personnel solutions in Switzerland and worldwide. Every day, our teams present at around fifty sites throughout Switzerland ensure the best match between candidates and clients in various professional fields and sectors. Adecco Switzerland is a company of the Adecco Group, the world’s number one in human resources. We aspire to facilitate the professional integration of everyone and employ more than 3.5 million people every day. We recruit, develop and train talents in 60 countries, and we help companies shape the future of work.