Customer Service Advisor

About the job

Part-time position (40 to 60%) based in Lausanne (with training at our premises in Geneva).

Position open from 1 January 2027 or to be agreed upon.

Your main tasks:

• Welcome and assist customers in branch or by phone/email in using our online services;
• Identify customers’ needs and direct them to appropriate solutions;
• Handle complaints by providing a quick and appropriate solution;
• Build customer loyalty by providing optimal service quality;
• Arrange qualified appointments for the sales team;
• Update customer files;
• Work closely with our partners, as well as with all bank employees.

What we are looking for:

• Working language: French;
• You must speak a second language: Italian AND/OR German (Level C1);
• You have good interpersonal skills demonstrated by successful commercial experience;
• Customer-oriented, you are committed to providing the best service;
• You have an excellent team spirit and know how to work independently;
• You are familiar with the Swiss retail banking or cross-border market;
• You have a strong sense of rigour, are responsive and organised;
• You are proficient with Office suite tools;
• Knowledge of Finnova software will be an advantage.

Are you looking for a new professional challenge and wish to join a small team working positively and collectively? Send us your application now!