PKS Personal AG
Sissach
Customer Service Employee 100% (with Development Prospect to Team Leadership)
- 25 August 2026
- 100%
- Permanent position
- German (Fluent), English (Fluent)
- Sissach
About the job
Customer service with foresight. International collaboration. Development included. Our client is a successful and leading company in the field of in-vitro diagnostics and develops innovative test systems for medical human diagnostics. As part of an internationally renowned corporate group with locations in several European countries, the company stands for the highest quality standards, innovative strength, and a partnership-based corporate culture.
To strengthen the Customer Service team, we are looking immediately or by arrangement for a committed, service-oriented, and independently working individual as a Customer Service Employee 100% (with development prospect to team leadership).
In this versatile hub function, you ensure that customer orders are processed reliably, on time, and with high service quality. At the same time, you take responsibility in administrative processes and have the opportunity to develop into a leadership role in the medium term.
To strengthen the Customer Service team, we are looking immediately or by arrangement for a committed, service-oriented, and independently working individual as a Customer Service Employee 100% (with development prospect to team leadership).
In this versatile hub function, you ensure that customer orders are processed reliably, on time, and with high service quality. At the same time, you take responsibility in administrative processes and have the opportunity to develop into a leadership role in the medium term.
Customer Service Employee 100% (with Development Prospect to Team Leadership)
Your tasks:- Independent support and processing of customer orders for Switzerland, Germany, and international sales partners
- Receiving and processing orders by telephone and e-mail
- Preparation of quotations, order confirmations, invoices, as well as service and equipment contracts
- Coordination of orders with international manufacturers and monitoring of delivery dates
- Incoming goods and quality controls as well as organisation of goods dispatch within Switzerland
- Maintenance of customer and order data as well as electronic document management
- Support with administrative tasks such as statistics, price lists, correspondence, and material orders
- Invoice verification and support with accounting and organisational activities
- Close cooperation with internal specialist departments and international contacts
- Commercial basic training and several years of professional experience in customer service, internal sales, order processing, or in forwarding or logistics environment
- Enjoyment of daily customer contact as well as a pronounced service and solution orientation
- Confident German language skills and very good English skills in spoken and written form
- Confident handling of ERP systems and common MS Office applications, especially Excel
- Independent, structured, and responsible way of working
- Entrepreneurial thinking, initiative, and willingness to take responsibility
- Interest in a long-term position with development opportunities
- Thorough and structured induction by experienced colleagues
- Ongoing product training and professional development
- A familiar, collegial working environment with short decision-making paths
- Attractive prospects for personal and professional development – up to taking on a leadership role
- Modern employment conditions and a secure workplace in a future-oriented industry
PKS Personal AG
