Zürich
SAP Support Engineer (m/f/d)
- 06 August 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
SAP Support Engineer (m/f/d)
Heating technology, air conditioning and sustainable energy solutions – does that sound like your world? Our Rocken partner develops and sells innovative systems related to heat, cold and air quality. From heat pumps to biomass systems to intelligent control systems: solutions for residential, commercial and industrial buildings are created here. The field of activity is technically demanding and future-oriented. Planning, consulting, project design and service are equally in focus – always with an eye on efficiency and environmental responsibility. The working method is characterised by technical expertise and the desire to accompany customer projects holistically. Those who work here operate in an environment that combines craftsmanship and innovation. Are you ready to contribute to solutions that make a real impact? Then a workplace awaits you with the Rocken partner where your know-how counts.Role:
In this role, you use your experience in ERP system support to competently assist users in their daily business. You take on expert support for SAP with a focus on the CS module and help to make service processes efficient and stable. You are responsible for conducting training sessions in which you impart your knowledge practically and guide users confidently through the system. In addition, you actively participate in exciting projects where you analyse, optimise processes and help design new solutions. Through your structured and service-oriented working style, you make a decisive contribution to smooth IT customer service.
Responsibilities:
You are the first point of contact for users and support our teams with questions about SAP and other business applications.
You accompany service technicians in their daily work and ensure that digital processes function reliably.
You develop training, instructions and knowledge formats, thereby strengthening application competence within the company.
You contribute to ERP projects, system adjustments and replacements, bringing your practical experience to the solution finding.
You evaluate operational data with Excel, Qlik or comparable BI tools and derive improvement opportunities from it.
Qualifications:
You bring several years of professional experience from a commercial, technical or service-oriented environment.
You have experience in user support, project teams and dealing with ERP solutions.
You possess very good Excel skills and a strong interest in data, digital tools and business processes.
You think in networks, quickly recognise connections and find pragmatic solutions even for more complex issues.
You present yourself communicatively and confidently, enjoy knowledge transfer and work independently as well as customer-oriented.
Benefits:
- Participation in health measures
- Canteen, meal allowances and discounts
- Flexible working hours
- Home office
- Contribution to or coverage of parking
- Market- and performance-based salaries
- Above-average holidays and days off
- Experienced and dynamic team
- Family-friendly employment conditions, childcare
- 13th month salary
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Zurich
Contact
Gaël Altmann,
+41443852183
