Bern
3rd Level IAM Support (m/f/d)
- 20 August 2026
- 80 – 100%
- Permanent position
- German (Native language)
- Bern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
3rd Level IAM Support (m/f/d)
Digital transformation is more than a buzzword – it is the daily practice of our Rocken partner. As an established service provider in IT consulting, they combine strategic advice with technical implementation and guide companies through complex change processes.The scope of activities includes business and IT consulting, customised software solutions, and comprehensive managed services. Customer-specific requirements are central: from conception through realisation to operation, solutions are created that sustainably generate added value.
Flat hierarchies and independent working shape everyday life. Expertise is promoted, ideas are heard, and projects are jointly led to success.
Ready to actively shape the digital future? Then we look forward to connecting you with our Rocken partner.
Responsibilities:
You receive fault reports for hardware, software, network, and communication, analyse them and resolve the issues
You record and classify all relevant information in the ticket system (Remedy) and support users in the IAM environment
You handle faults by phone and remote support and forward tickets to development teams if necessary, keeping deadlines and feedback in view
You maintain the application inventory and work closely with other DevOps teams
You take on early and late shifts, possibly weekend on-call duty, and actively contribute ideas to improve the efficiency and quality of operational processes
Qualifications:
You have a completed technical apprenticeship, Professional-Level SIZ or a comparable qualification
You have professional experience in IT support 2nd/3rd level for applications and are proficient in MS Office, the Atlassian suite, and ticketing systems
You are a motivated, committed, and independent personality with a customer-, team- and solution-oriented working style
You have very good German and English skills; additional official language skills are an advantage
Experience in IAM, Linux, tools such as Splunk, Rancher, Jenkins, Prometheus or Grafana as well as knowledge of the Nevis suite including SAML2/OIDC and certificate management are desirable
Very good German skills in spoken and written form
Benefits:
- Home office
- Attractive pension and insurance benefits
- Attractive training and development opportunities
- Experienced and dynamic team
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Bern
Contact
Fitore Babanaj,
+41443852832
