Basel
Customer Service Employee OeAK
- 04 September 2026
- 80 – 100%
- Temporary
- German (Intermediate)
About the job
80%-100%
Department of Economy, Social Affairs and Environment, Office for Economy and Labour
immediate start or by arrangement, initially limited to 2 years with option for extension
Tasks
Hub and focal point: The customer service of the public unemployment insurance fund OeAK is the first point of contact for our insured persons. As part of this team, you are the business card of our unemployment insurance fund.
... on the phone: you ensure telephone availability and provide information on all benefit areas of the OeAK. You advise competently and forward calls to a colleague if necessary.
... at the counter: you answer questions of all kinds, carry out the initial examination of applications for unemployment benefits and check compliance with legal framework conditions.
... by e-mail: you manage the general email inbox of the OeAK. You answer questions directly or forward them to the responsible department if necessary.
Profile
Experience: you have a flair for dealing with customers and enjoy working confidently and routinely on the PC.
Personality: you are a sociable, curious and trustworthy personality and convince with your service-oriented and professional appearance. Good teamwork and the ongoing development of services and organisation are important to you.
Education: you have a commercial apprenticeship (EFZ). Knowledge in social insurance or the public sector is an advantage.
Language: you have very good oral and written German skills and ideally bring additional foreign language skills.
Insight into our work
The Office for Economy and Labour (AWA) belongs to the Department of Economy, Social Affairs and Environment and is the central office of the canton for all questions concerning companies, job search and the labour market. It promotes innovation, develops new concepts and ensures fair and transparent law enforcement. For this purpose, the AWA works closely with other cantonal offices, the federal government and private organisations. The AWA lives the compatibility of work and private life as well as gender equality and actively promotes these. This commitment is regularly reviewed by the UND specialist office and has been awarded the UND label since 2011.
With us, tasks, competencies, education and experience count for the determination and development of salary.
We support our employees as best as possible with flexible working hours, part-time work and home office up to annual and trust-based working hours as well as job sharing opportunities.
We support career advancement with a variety of training and development opportunities throughout all phases of life.
thanks to professional care management and one hundred percent continued salary payment in case of illness or accident throughout the entire employment relationship.
Contact
Questions about the position
Albinot Cuculoski
Team Leader Internal Services
Tel. +41 61 267 51 29
Questions about the application
Cédric Sidler
HR Consultant
Tel. +41 61 267 07 33
Versatile.
Working for Basel-Stadt.
There is one thing all our more than 11,000 employees have in common: They engage at the pulse of the city by supporting, enabling, directing, shaping and protecting. In doing so, they contribute every day with their commitment to making Basel-Stadt a place worth living and loving. As diverse as our tasks are, so are our employees and their opportunities. Welcome to the team of the Canton of Basel-Stadt!
