Career Change Customer Companion for Passenger Frequency Recording

Move Switzerland with us.

Career Change Customer Companion for Passenger Frequency Recording

Bern

01.03.2027

50%

103842

What you can look forward to.

As a Customer Companion for Passenger Frequency Recording, you are in direct contact with our passengers and determine their travel behaviour. You can expect a varied, four-month paid part-time training (50%) in which you will be trained in theory and practice. Our training locations are Olten or Zurich Altstetten. After successfully passing the final exam, you will work part-time (50%) nationwide in shift work as a Customer Companion, with shifts always starting and ending at the same training location. The career path of Customer Companion offers you interesting development opportunities such as the four-month training to become a Customer Companion for Ticket Inspection or the eight-month training to become a Customer Companion. As a Customer Companion for Passenger Frequency Recording, you contribute to our great goal: enthusiastic customers. You see irregular working hours and shift work as an advantage because you can enjoy your free time while others work. Night and weekend work are additionally compensated, for example with an hourly wage supplement of 16 francs for Sunday work. For night shifts, you receive time bonuses of 10 to 30%, which gives you more free time. Benefits such as a free GA travelcard, discounted travel abroad - also for the family - can be found on our website under Benefits. Learn more about the profession in the recorded information event .

What you can achieve.

• As a Customer Companion for Passenger Frequency Recording, you are in direct contact with our customers and accompany them on their journey. You ask our passengers about their travel route and tickets to determine travel behaviour.
• You record the collected data in an electronic device.
• You inform customers about their journey, ensure travel comfort, and manage customer flows.
• In a very varied daily routine, you move Switzerland with newly assigned team colleagues every day.
• Thanks to the precisely timed duty roster, you can leave work punctually and without additional tasks or emails for a well-deserved evening off.

What you bring with you.

• You are communicative, open-minded, and your friendly manner with people as well as your strong customer orientation distinguish you. With your very good communication and conflict resolution skills, you contribute decisively to a positive customer experience.
• We rely on cooperation and team spirit to manage the sometimes physically demanding tasks.
• You have a flair for numbers, a quick grasp, and a strong sense of responsibility. You work efficiently and accurately, master digital tools, and are willing to work in shifts.
• You have completed a vocational training (at least two years) or secondary school diploma. Your motivation is more important to us than the industry you come from.
• You have very good German skills (level C1) and can already communicate in French. You are also willing to obtain a French language diploma (level A2) within two years.
• During the application process, we will require a current criminal record and debt collection register extract from you (not older than 3 months). The document can be ordered when invited for a personal interview.

Your salary and benefits.

The classification during the training is based on the function and age. More about the specific salary for this role can be found under Career Change .

How to succeed in your start.

Your desire to move Switzerland with us is our greatest motivation. Therefore, we waive a cover letter for this position. If you still want to share your motivation with us, you can do so in our application tool. Achieving great things is easier on a first-name basis. This starts with your application.

We do not accept applications from recruitment agencies for this position.

About the position

Martin Brunner, Team Leader Customer Companions Phone +41 512 81 40 06