Winterthur
Deputy Team Leader Emergency Reception
- 10 November 2026
- 80%
- Permanent position
- German (Native language)
- 8401 Winterthur
About the job
Deputy Team Leader Emergency Reception
Emergency Centre
from 1 January 2027 or by arrangement
80%
The Emergency Centre at KSW is one of the largest emergency centres in the region, bringing together the Adult Emergency, Child and Adolescent Emergency, Emergency Practice, Emergency Ward, and Emergency Reception departments under one roof. Around 65,000 patients are cared for interprofessionally each year – quickly, competently and with high quality.
For our reception team in the Emergency Centre, we are looking for a deputy team leader from 1 January 2027 or by arrangement.
Together with the team leader, you will lead and further develop a team of around 20 employees. You will not only be involved in leadership but also be actively involved in the day-to-day operations. You will work actively in daily business, know the challenges first-hand, and contribute your ideas to continuously improve our processes and collaboration. Here, you can think along, help shape, and get involved.
Who we are
Your tasks
- Support the Emergency Centre reception team leader in organising tasks and developing processes
- Deputise in personnel management
- Co-responsible for smooth patient admission processes in the Emergency Centre
- Maintain master data of emergency patients
- Case handling for Adult Emergency, Child and Adolescent Emergency, and Emergency Practice
- Answering the telephone and general administrative tasks
- Active participation in shift work 24/7 (3-shift system: early/late/night shifts including Sundays and public holidays)
- Project work and leading team meetings in the absence of the reception leader
Your profile
- Medical practice assistant and/or medical/ hospital secretary with professional experience or commercial training with medical further education
- Leadership experience desired
- Business management thinking and understanding of overarching contexts
- Strong customer orientation and high social competence
- You are characterised by your commitment and flexibility, enjoy working in a challenging environment, remain calm even in hectic situations, and look forward to actively shaping and further developing the emergency reception operation with a great deal of independence
Do you have any questions?
You are welcome to contact me:
Deborah Bodmer
Team Leader Reception EC
Tel. 052 266 40 65
Your benefits at KSW
Work-Life Balance
Work and private life should fit together. That is why KSW – where operations allow – offers you flexible and flexible working hours, home office, generous maternity leave, paternity leave, and employment levels that can be adapted to different life phases.
Further Education and Training
Develop yourself professionally and personally: At KSW, around 40 interdisciplinary and 50 specialised training courses are available annually. We also support external training – in terms of time and/or finances.
Consultation Offers
Sometimes support is needed. In cases of personal stress, long-term illness, or difficult experiences in professional or private life, various confidential consultation offers are available at KSW.
Team Spirit
At KSW, we work with and for each other. Appreciation, open and respectful communication, and collaboration across professional groups and departments shape our working day. You should be able to contribute and develop your ideas and strengths.
Provision and Insurance
Your future is also taken care of: You benefit from very good social benefits and a pension fund solution with BVK, which is significantly above the legal minimum. You are also very well protected as a KSW employee in case of illness or accident.
Health
Your health is important to us. Benefit from discounts on fitness subscriptions, internal training and courses, as well as reductions in pharmacies and selected health insurance companies.
Childcare
Family and work can be well combined with us. The La Luna daycare centre with generous opening hours is located directly next to KSW. Additionally, KSW supports you financially with childcare costs depending on income.
Culture
There is something to discover outside of work too: Thanks to our cooperation with cultural partners in Winterthur and the surrounding area, you regularly benefit from discounts for concerts and theatre performances.
Catering
Good and affordable throughout the working day: Our staff restaurant offers you a varied catering service at attractive conditions. In our 24-hour shop, you can also find wholesome meals, snacks, and drinks around the clock.
