<div class=C_PTITLEHTML>Customer service representative</div>

When we fall asleep or leave our home, we all want to find our home as we left it. After a break-in, it is not the lost objects that leave the deepest mark, but the violation of our intimate space. At Securitas Direct, we do everything to prevent this moment. With comprehensive service and cutting-edge technology, we protect what matters and offer true peace of mind.

Our SME spirit - agile, human and forward-looking - encourages autonomy and a real contribution to collective success. By joining us, you take part in this mission. Whatever your role, you help to bring our solutions to life and improve them, by designing, supporting or assisting our activities.

We are looking for a

Customer service representative

What you achieve

In this role, you work as part of a team while enjoying a great deal of autonomy.

At the heart of our alarm centre, you play an essential role in the security and satisfaction of our customers nationwide. As guarantor of service quality, you intervene daily in a dynamic environment where responsiveness and reliability are paramount.

Your daily responsibilities:

• Handling telephone calls and complaints - in French and German

• Supporting alarm processing

• Establishing and following up customer files, Intervention Brigades and Police

• Processing customer requests and maintaining our database

• Ensuring the administrative processing of certain activities related to the customer lifecycle

A versatile and responsible position, at the crossroads of technology, customer service and action.

• Commercial employee federal certificate (CFC)

• Fluency in French and German (nice to have: Swiss German) or vice versa

• Comfortable with IT tools

• Confidence on the phone and a particularly developed sense of customer service

• Versatility and autonomy in handling activities

• Stress resistance and ability to keep calm

• Willingness to learn a new profession

What awaits you

A meaningful profession! As a Customer service representative, you are the true guardian angel of our customers. Every decision counts and your role has a direct impact on the safety of people and property. Autonomous and responsible, you practise an exciting profession, combining technology, vigilance and a sense of service, within a close-knit team you can rely on.

Join an agile, human-sized company, with a true family culture and the presence of the Securitas Group. You will evolve in a growing market where service is at the heart of our business, supported by cutting-edge technologies for individuals and SMEs.

Your daily work is based on digital tools, a flexible framework and a team that aims for performance before celebrating together. Outings, department activities, raclette evenings, mountain days: our shared moments strengthen our cohesion.

Training, development, modern environment and benefits: everything is here to help you grow.

Ready for a new challenge? We would be delighted to receive your application.