Universität Basel
Basel
Team Leader Productivity and Communication (80 - 100%)
- 11 November 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Fluent)
- 4000 Basel
About the job
The IT Services (ITS) of the University of Basel provide information and communication technologies for teaching, research and administration as a central service provider. They support and advise the more than 19,000 members of the university.
The Productivity and Communication team is responsible for the university's central communication and collaboration services, from email and telephony to Microsoft 365.
We are looking for a communicative, solution-oriented and experienced leader from 1.2.2027 or by arrangement.
The Productivity and Communication team is responsible for the university's central communication and collaboration services, from email and telephony to Microsoft 365.
We are looking for a communicative, solution-oriented and experienced leader from 1.2.2027 or by arrangement.
Your Tasks
You lead an interdisciplinary team of Service Solution Managers and Engineers and are the service owner of the central communication and collaboration services. Your main tasks:
- Personnel and professional leadership of the team, including promotion, coaching and resource planning
- Strategic and operational responsibility for the services email and calendar (including distribution lists), telephony, videoconferencing (Zoom) as well as Microsoft 365 (Teams including meetings, file collaboration, M365 apps), including roadmap, lifecycle, service quality, stable and secure operation as well as service budget
- Further development of the service portfolio as well as the development of guidelines, best practices and governance for the use of collaboration services, taking into account information security and data protection
- Client role in IT projects in your own area of responsibility, including responsibility for achieving goals, quality, budget and deadlines
- Design of introduction and adoption of new collaboration solutions for students and staff
- Consulting of specialists and managers as well as committees on technical issues and strategic initiatives
- Coordination with internal stakeholders and other university departments as well as management of external partners and suppliers (e.g. Microsoft, SWITCH)
- Escalation point for demanding cases from day-to-day business
Your Profile
- Degree at FH/Bachelor level in computer science or equivalent qualification, ideally supplemented by further training in leadership
- At least 5 years of professional experience in the field of collaboration and unified communications, especially with Microsoft 365
- Several years of experience in personnel and professional leadership of a team, ideally with conceptually and technically oriented employees
- Sound technical knowledge of the Microsoft 365 ecosystem (including Exchange Online, Teams, SharePoint/OneDrive, Entra ID, security and compliance, licensing) as well as telephony and videoconferencing solutions; understanding of platform operation and automation
- Experience in service and project management (e.g. ITIL, HERMES, PRINCE2), including budget responsibility, as well as in cooperation with external partners and suppliers
- Knowledge of IT governance and data protection
- Experience in change management and in the introduction of new collaboration solutions for users
- Strong conceptual and analytical skills
- Excellent consulting, communication and persuasion skills with different stakeholders up to committee level, combined with high cooperation skills and customer orientation
- Very good German and English skills
We Offer You
You act in a responsible, interesting and varied role in which you can effectively contribute and implement your knowledge, experience and ideas. You have the chance to actively and sustainably shape the organisation. The university offers an open, interesting and broad working environment in enterprise dimension in the city centre of Basel. You have many opportunities to further educate and develop yourself in your area of work. You also benefit from extensive fringe benefits such as family service, discounts for catering and sports as well as other preferential conditions. Furthermore, the University of Basel offers hybrid work organisation options, on site and at home office.
Application / Contact
For content-related questions, Marco Gersbacher, Head of ICT Infrastructure, is happy to assist you by phone at 061 207 22 85.
We look forward to receiving your complete online application (including cover letter, CV, work certificates and diplomas).
University of Basel
4000 Basel
4000 Basel
