Retail Performance Expert

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career!

Reporting to the Retail Performance Manager and as part of our commitment to elevating commercial excellence, your primary mission will be to drive continuous improvement across our global retail network. You will lead the global retail coaching strategy, support boutique performance, and enhance client experience through strategic initiatives and cross-functional collaboration.

In this role:

• You will support the global retail coaching strategy, inspiring and animating a community of retail coaches to elevate field performance
• You will monitor and analyze key retail KPIs (traffic, sales, CRM, stock, training, events) to identify areas of underperformance and propose targeted action plans
• You will support client experience initiatives, including eNPS and mystery shopper programs, translating insights into actionable improvements across the client journey
• You will coach and collaborate closely with market retail populations and ARCs (Area Retail Coaches) and support functions, ensuring alignment and impact across markets
• You will contribute to strategic projects, such as the SWAP deployment, storytelling initiatives, and knowledge-sharing programs, acting as a brand ambassador and upholding our values
• You will work cross-functionally with Marketing, HR, Supply Chain, and other departments to ensure consistency and synergy between headquarters and local teams

• You hold a higher education degree and have 7-9 years of experience in field sales, ideally within watchmaking or luxury retail.
• You have a strong understanding of global retail operations and client experience standards.
• You bring proven experience in project management, with international exposure.
• You demonstrate excellent communication, leadership, and influencing skills.
• You are passionate about watchmaking, luxury, and client relations, and know how to animate and unite a community.
• You are fluent in English and French; additional languages are a plus.
• You are agile, adaptable, and have a field-oriented mindset.

Some of the benefits we offer:

• Basic and supplementary health insurance coverage;
• 5 weeks annual vacation with 2 additional weeks between Christmas and New Year (through daily accumulated minutes throughout the year);
• Financial support for sporting and cultural activities, as well as for soft mobility (eg. public transportation);
• Free parking spaces and charging stations for electric vehicles;
• Possibility to work remotely from one of our remote sites (located in cantons Geneva,Vaud and Neuchatel);
• A company restaurant;
• A pension fund (OP) with an advantageous employer contribution.

Would you like to make your expertise come to life at Audemars Piguet? Don't hesitate and apply online! We look forward to discussing opportunities that could fit your next professional adventure.