Service Center Manager (M/F)

OUR PROMISE

Together, let’s combine our energies! That is our motto.

At EUROMASTER, a 100% subsidiary of the Michelin Group, we aim to become the number one partner for the equipment and maintenance of all types of vehicles.

Joining us means becoming part of a European-wide network dedicated to the mobility of everyone in complete safety. Our Group respects every individual, encourages diversity, and actively promotes the well-being of its employees as well as good teamwork.

As part of the opening at the end of January of our future Industrial & Light Vehicle centre (IV & LV) in Martigny (VS), we are looking for our future:

YOUR MISSION

Reporting to the Regional Director, you will ensure the operational launch, commercial development, and overall financial profitability of the new Martigny centre. A true field leader, you will lead and motivate your team daily, while being the exemplary guarantor of safety and operational excellence.

Your main responsibilities:

• Customer reception & commercial development: Welcome, advise and retain our customers (private and professional) daily. Deploy promotional offers, seize sales opportunities and ensure the presentation of the sales point and reception area according to Euromaster standards.
• Safety & infrastructure guarantor: Embody and rigorously enforce health, safety and environmental protection (HSE) rules. Ensure everyone works safely and that equipment, tools and premises are perfectly maintained.
• Team management: Recruit, integrate, lead and develop the skills of your team members. Set objectives, conduct individual interviews and maintain a motivating and safe working environment.
• Operational, administrative management & control: Ensure rigorous administrative management of the centre in compliance with internal procedures and audits. Monitor performance indicators (turnover, margins, costs), adapt workshop schedules to activity fluctuations and rigorously manage stocks and replenishments.

YOUR PROFILE

• Education: Holder of a Federal VET Diploma in the automotive sector (mechatronics technician, mechanic) or equivalent training. Further commercial or customer relations training is an asset.
• Experience: Recognised experience of 3 to 5 years in a similar role combining customer reception and workshop, with 2 to 3 years confirmed experience in team leadership and B2C sales.
• Technical expertise: Very good knowledge in the fields of LV/IV tyres and vehicle maintenance.
• IT skills: Proficient in Excel for monitoring and analysing operational reports, and very comfortable using internal business software (agenda/planning management, orders, invoicing). Knowledge of SAP is a plus.
• Language: Excellent command of French (written and spoken).
• Personality: Strong customer service sense, natural leadership, strict adherence to safety instructions, autonomy and stress resistance.
• Driving licence: Driving licence (category B) mandatory.

WHAT WE OFFER

• The unique opportunity to open, manage and grow a brand new service centre
• A permanent contract (CDI) within a large group
• A fixed salary paid over 13 months, supplemented by a variable Euromaster & Michelin Group bonus
• Access to the Michelin Group share ownership plan
• Advantageous employee rates on all our products and services
• 5 weeks of paid holiday per year
• Career development prospects within the Michelin Group

Contract type: Permanent (CDI)

Work rate: 100%

Start date: Early January (to prepare the centre opening at the end of January)

Work location: Martigny (VS)

Ready to take it to the next level?

Join an ambitious, dynamic team focused on performance and safety.

Apply now, we look forward to meeting you!