Bern
IT Support Engineer (m/f/d)
- 22 August 2026
- 80 – 100%
- Permanent position
- German (Native language)
- Bern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Support Engineer (m/f/d)
Digital transformation is more than a buzzword – it is the daily practice of our Rocken partner. As an established service provider in IT consulting, they combine strategic advice with technical implementation and guide companies through complex change processes.The scope of activities includes business and IT consulting, customised software solutions, and comprehensive managed services. Customer-specific requirements are central: from conception through realisation to operation, solutions are created that sustainably generate added value.
Flat hierarchies and independent working characterise everyday life. Expertise is encouraged, ideas are heard, and projects are jointly led to success.
Ready to actively shape the digital future? Then we look forward to connecting you with our Rocken partner.
Responsibilities:
Analysis and resolution of faults in hardware, software, network, and communication
Processing tickets and requests in the system (Remedy)
Remote support and user assistance in the IAM environment
Forwarding and monitoring of fault tickets
Maintenance of the application inventory
Collaboration with DevOps teams
Taking on early/late shifts and optionally weekend on-call duty
Participation in process optimisations
Qualifications:
Completed technical training or SIZ Professional level
Experience in 2nd/3rd level IT support for applications
Confident handling of MS Office, Atlassian Suite, and ticket systems
Knowledge of IAM, Linux, Splunk, Rancher, Jenkins, Prometheus, Grafana is an advantage
Very good German and English skills
Benefits:
- Home office
- Attractive pension and insurance benefits
- Attractive training and development opportunities
- Experienced and dynamic team
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Bern
Contact
Alessia Rotta,
+41443852118
