Rocken�
St. Gallen
IT Support Specialist (m/f/d)
- 25 August 2026
- 100%
- Permanent position
- German (Fluent), English (Intermediate)
- St. Gallen
About the job
Rocken® is a Swiss company based in Zurich.
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
ROCKEN Jobs:
Create profile:
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
IT Support Specialist (m/f/d)
Herbal medicines with clinically proven effects – does that sound exciting to you? Our Rocken partner develops and produces phytotherapeutic medicines according to the highest quality standards. From the medicinal plant to the finished preparation: research, development, and production are united under one roof here. The company combines traditional knowledge with modern science and relies on proven efficacy. The working style is characterised by precision, quality awareness, and genuine enthusiasm for the power of nature. Here you work in an environment that equally values innovation and solid expertise. Ready to become part of a company that redefines phytotherapy? Then let’s shape your next career step together with our Rocken partner.Role:
In this role, you ensure that IT requests are handled efficiently and technical faults are professionally resolved. You support users in daily operations, analyse error messages, and ensure sustainable resolution of causes. You are also responsible for the installation, configuration, and maintenance of hardware and software as well as the documentation of the work performed. With your technical know-how, you contribute to keeping IT systems stable, secure, and usable. You keep an overview even in hectic situations and support your internal customers with solution-oriented support.
Responsibilities:
- You receive, process, and document support requests at 1st and 2nd level and coordinate with 3rd level support from external partners
- In this role, you assist employees with hardware and software issues including installation, configuration, and maintenance of clients, peripherals, and mobile hardware
- As an IT Support Specialist, you carry out hardware replacements and fault repairs and monitor system availability and performance with appropriate monitoring tools
- You manage user accounts during onboarding, offboarding, and changes, and maintain and administer the M365 tenant
- In this role, you participate in AI projects and support departments in implementing AI-supported automations
- As an IT Support Specialist, you contribute to IT projects focusing on Microsoft technologies (M365, Entra ID, Windows) and create and maintain technical documentation, instructions, and training materials
Qualifications:
- You have completed training in IT (EFZ IT specialist in platform development or ICT specialist)
- You communicate clearly, patiently, and with pleasure when dealing with users
- You work service-oriented, independently, and in a structured manner
- Ideally, you have professional experience in IT support or a comparable role
- You have very good knowledge of Microsoft 365 (Exchange, Teams, Intune, SharePoint, Admin Center)
- You have very good German skills in spoken and written form as well as good English skills
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
St. Gallen
Contact
Buse Aslanvuran,
+41443852138
