Level 1 and 2 Support Technician

As part of strengthening its IT team, we are looking for a Level 1 & 2 Support Technician for our client to provide on-site support to users.

The position is based in Lausanne and is aimed at a local profile with 5 to 10 years of experience in
IT support. Beyond technical skills, particular attention will be paid to the quality of the relationship with users.

• Provide Level 1 and 2 IT support to users.

• Diagnose and resolve incidents related to Windows workstations.

• Provide support and routine administration of Active Directory (AD) and Group Policy (GPO) environments.

• Handle requests and incidents in compliance with ITIL processes.
• Analyse encountered issues and provide appropriate solutions.

• Assist users in using their IT environment.

• Explain or re-explain procedures and solutions with patience and pedagogy.

• Ensure rigorous follow-up of requests until their resolution.

• Collaborate with other IT teams when escalation of the incident is necessary.

Profile sought

• You have 5 to 10 years of Level 1 and 2 IT support experience.

• You are proficient in Windows and workstation environments.

• You have solid expertise in Active Directory (AD) and GPOs.

• You understand ITIL principles and support processes. An ITIL certification is a plus.

• You speak fluent French and have operational technical English.

• You are based in Lausanne or the surrounding area.

• You are available in October or November 2026.

• You are recognised for your excellent interpersonal skills, empathy, listening, and pedagogy.

• You have a strong service orientation and are naturally user-focused.

• You demonstrate calm, diplomacy, and tact, especially in managing sensitive situations.

• You communicate clearly, pleasantly, and appropriately with your interlocutors.