Olten
ICT Support Engineer (m/f/d)
- 09 November 2026
- 80 – 100%
- Permanent position
- CHF 75 000 - 90 000 /year
- German (Fluent)
- 4600 Olten
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
ICT Support Engineer (m/f/d)
Salary - CHF75,000 - 90,000Role:
You are looking for a challenge where you work directly with customers and solve technical problems efficiently. In this role, you take responsibility and ensure that customers can use their IT reliably and securely. You think solution-oriented and enjoy mastering complex challenges. You are a team player distinguished by your ability to support customers and understand their needs. As an ICT Support Engineer for Cloud Services, you have the opportunity to apply your skills and advance your career as a professional.
Responsibilities:
You are the single point of contact in 1st and 2nd level support
In this role, you triage support requests and escalate them if necessary
As an ICT Support Engineer, you handle user requests by phone, ticket system or email
You set up workstations on site at customers
In this role, you ensure the operation of the IT infrastructure at customers
You analyse and independently resolve faults on site or via remote access
Qualifications:
- You have completed IT training
- You enjoy communicating with customers by phone and find the right tone even in demanding situations
- You have experience in IT support
- You have experience with cloud services such as Microsoft 365, Exchange Online and SharePoint Online
- You have good knowledge of Microsoft-based server and client environments
- You have a strong security awareness and a "Security by Design" mentality
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Olten
Contact
Marco Alvarado,
+41443852147
