IT Support Technician

Why choose API?

API, with over 30 years of experience, is a family business recognised for its genuine IT expertise; digital transformation, support service, Cloud...

We have surrounded ourselves with the best experts to best meet the specific needs of our clients.

By choosing API, you select a human-sized company benefiting from solid IT know-how.

We are proud of our unique corporate culture as we offer professional development opportunities, with continuous training programmes, career progression, and rigorous follow-up.

We put people at the heart of our activities: after all, our computers can solve problems, but they still don’t know how to make a good coffee!

We are looking for an IT Support Technician to join us internally in Geneva.

Your tasks:

• Resolve N1/N2 incidents and manage the daily operation of client environments
• Manage proactive monitoring and ensure the integrity of daily backups
• Handle calls, open, prioritise and follow up tickets until closure
• Perform preventive and corrective maintenance according to established procedures
• Install, administer and develop client system and network infrastructures
• Intervene directly on client sites and participate in on-call rotations
• Maintain and enrich the technical documentation of client architectures

Your profile:

• Federal Certificate of Capacity (CFC) as an IT technician (or equivalent qualification)
• At least five years of solid experience in technical support and system administration
• Current residence in Switzerland
• Excellent interpersonal skills and strong client orientation
• High autonomy, operational rigour and responsiveness to unforeseen events