Student Concierge - 100%

Student Concierge - 100%

Permanent contract / Glion, Switzerland

Glion Institute of Higher Education, a Sommet Education Group brand, is a private Swiss institution shaping the future of hospitality and luxury management education across 3 campuses in Glion and Bulle (Switzerland) and London (UK).

3rd in Hospitality and Leisure Management, 3rd in employer reputation in the 2026 QS World University Ranking.

Accredited by the New England Commission of Higher Education (NECHE) and Swiss Accreditation Council (SAC) as a University of Applied Sciences Institute.

Development, Distinctiveness, Joint Commitment, Openness and Sense of Service are the values driving our actions. We offer an innovative, collaborative and thriving environment.

Responsibilities:

• Provide prompt and professional assistance to students, staff and visitors via phone, email, and face-to-face interactions, ensuring their needs are met efficiently
• Redirect inquiries and guide guests to the appropriate department
• Handle various administrative duties, including accurate cash handling, record-keeping, and ensuring smooth daily operations at the Student Concierge
• Assist with student and visiting lecturer check-ins and check-outs, preparing necessary documents ; student IDs and nametags
• Manage the reception, sorting, and distribution of incoming and outgoing employees and students mail to ensure timely and efficient delivery
• Conduct quarterly Student Concierge inventory checks to maintain accurate stock levels and ensure essential supplies are always available
• Oversee the sales process of branded merchandise, handling transactions, and maintaining inventory records
• Accept and record tuition payments while ensuring proper communication and documentation to the appropriate departments
• Coordinate and supervise the proper storage of students' personal belongings, ensuring security and easy access when needed
• Manage and update student information related to room allocations, meal plans, and other key details using Academia, Secanda, and the Mercury systems
• Prepare access keys and staff badges, tracking their distribution, and maintaining accurate records
• Provide guidance and oversight to trainees and Experimental first-year students during their workshops at the Student Concierge, ensuring they gain valuable hands-on experience; all while making the link with a hotel reception
• Manage and report weekly and monthly petty cash transactions, ensuring accuracy and accountability in financial records
• Manage the lost and found process, including receiving, documenting, and securely storing lost items, and ensuring they are promptly returned to their rightful owners
• Provide shuttle service on demand when a driver is unavailable
• Being flexible to work on both Glion and Bulle campus when needed

Profile and experiences:

• Commercial CFC or diploma in a hospitality field or similar experiences
• Experience in a hotel reception, guest relation, service, or an administrative post
• Working experience in multicultural environments preferable
• Demonstrated versatility and flexibility
• Proficient in internet and MS Office tools use
• Proficient in Academia ; Mercury a plus
• Strong written and spoken skills in English and French
• Valid driver license is an asset

Other information:

• Type of contract: undefined period of time contract
• Activity rate: 100%
• Start date: 16.11.2026
• Location: GIHE Sàrl, Route de Glion 111, 1823 Glion