IT Support Technician L1/L2 and VIP Support

Location: Nyon

For one of our clients based in Nyon, we are looking for an IT Support Technician L1/L2 and VIP Support.

Context

Attached to the IT department, you provide local user support and dedicated support to management and executives, assisting senior IT specialists.

You contribute to the daily operation of the Microsoft 365 and Intune environment, within a Modern Workplace approach.

Your tasks

• Provide daily user support (levels 1 and 2): diagnosis and resolution of hardware, software, Windows and connectivity incidents

• Deliver responsive and professional support to management and executives (VIP support)

• Assist with enrolling Windows and iOS devices in Microsoft Intune, installing applications, configuring workstations and first-level troubleshooting

• Support users with Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 applications

• Perform routine account administration in Microsoft Entra ID: password resets, MFA support, group membership management

• Prepare, install and configure laptops, desktops, smartphones and peripherals

• Participate in provisioning and enrolling devices via Windows Autopilot and Apple ADE, according to established procedures

• Handle incidents and service requests in the ticketing tool, document resolutions and escalate complex cases

• Prepare equipment and access for employee arrivals and departures (onboarding and offboarding)

• Provide first-level support for Microsoft Teams Rooms and videoconferencing equipment

• Apply existing IT procedures and contribute to updating support documentation

Essential skills

• 1 to 3 years of experience in IT support or a similar role

• Good knowledge of Windows 10/11 and Microsoft 365

• Experience troubleshooting laptops, desktops and mobile devices

• Basic knowledge of networking, Wi-Fi and VPN connectivity

Desirable skills

• Basic knowledge of Microsoft Intune and Microsoft Entra ID

Languages

• Fluent professional English (minimum B2/C1 level), both spoken and written

Personal qualities

• Excellent interpersonal skills and customer service orientation

• Professional and discreet approach, suited to VIP support

• Ability to follow procedures, solve problems independently and escalate appropriately

• Desire to learn Microsoft cloud technologies and Modern Workplace solutions