Universitätsklinik Balgrist
Zürich
Head of Patient Service and Administration (m/f/d) 80-100 %
- 26 October 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
About the job
Welcome to Balgrist Tec AG - the leading centre of expertise for orthopaedic aids and medical supplies retail in Zurich. As a subsidiary of the Balgrist University Hospital, we combine artisanal precision with state-of-the-art medicine.
We are looking for an organised and empathetic leader for our dedicated team. In this versatile key role, you will lead reception and administration as one team and hold the reins of the entire patient service. You will competently lead your team, optimise administrative processes, and actively contribute yourself.
Next steps
We are looking for an organised and empathetic leader for our dedicated team. In this versatile key role, you will lead reception and administration as one team and hold the reins of the entire patient service. You will competently lead your team, optimise administrative processes, and actively contribute yourself.
Head of Patient Service and Administration (m/f/d) 80-100 %
Your area of responsibility
- Personnel team leadership: You lead your team confidently, maintain regular information flow within the team, coordinate deployment and holiday planning, conduct annual employee appraisals, set goals and promote team culture, cohesion and mutual cover.
- Professional leadership: Together with your team, you ensure competent care of patients in administrative matters. As a central hub, you communicate purposefully with various interfaces and strengthen professional knowledge transfer within the team.
- Active participation: You support your team at reception and in administration by contributing operationally. This includes the entire spectrum of patient administration, from data entry, appointment coordination, preparation of cost estimates and clarifications with payers (insurances) to invoicing.
- Interdisciplinary collaboration: You maintain regular exchange with the business areas of Balgrist Tec (shoe technology, orthopaedic technology, rehabilitation technology) and the interfaces with Balgrist University Hospital (e.g. medical secretariats) to optimally coordinate operational processes.
- Process & quality management: You ensure a smooth overall process in patient service, optimise seamless administrative processes and clear responsibilities, and implement measures to improve quality and efficiency.
Your profile
- Education: Completed commercial basic training; further training in insurance and/or tariff matters is an advantage.
- Professional experience: Solid experience in patient care, direct communication with payers (insurances) and contact with referrers (doctors, clinics).
- Leadership skills: Leadership experience in which you lead and develop your team with clarity and appreciation. You see yourself as a role model who actively contributes in daily work, exemplifies values and promotes collaboration on an equal footing. You shape change constructively.
- Can-do mentality: You are an organisational talent with a structured working style who enjoys contributing and acts solution-oriented.
- Language & system knowledge: You communicate fluently in German and have good English skills (additional languages are an advantage). You are proficient with ERP systems and common MS Office applications (Word, Excel, PowerPoint).
Your benefits
- Meaningful environment: A responsible position in a renowned, future-oriented company in a university setting.
- Variety: The perfect balance of leadership work, process design and lively customer contact.
- Attractive employment conditions: These include, among others, a 50% travel discount on the ZVV bonus pass or an annual contribution to a GA, a paid day off in the birthday month, discounted meals in the staff restaurant, various shopping discounts as well as a supplementary pension fund solution.
Next steps
For further information, Eva Wende (eva.wende@balgrist.ch) will be happy to assist you. Details about the future employer can be found here: https://balgristtec.ch/
Have we piqued your interest? Please send your complete application documents via the "apply online" link in the advertisement. We look forward to meeting you!
Have we piqued your interest? Please send your complete application documents via the "apply online" link in the advertisement. We look forward to meeting you!
