Zürich
ServiceNow Platform Specialist (m/f/d)
- 08 August 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
- Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in personnel recruitment and career planning.
ServiceNow Platform Specialist (m/f/d)
At our ROCKEN partner, around 9,000 employees worldwide are committed daily to bringing a little piece of happiness to their customers with a comprehensive convenience and food offering – close, fast, practical, and fresh. The approximately 2,000 small-scale sales outlets of the partner are located in Switzerland and neighbouring countries. In addition, our partner is listed on the Swiss stock exchange SIX Swiss Exchange.
Role:
In this role, you will take on the further development, configuration, and stable operation of the service management platform based on ServiceNow, including ITSM, ITOM, and HRSD modules. You analyse business requirements, translate them into technical concepts, and implement them in the form of workflows, automations, integrations, and customised platform adjustments. You are also responsible for ensuring smooth platform operation through monitoring, error analysis, release and deployment support, and handling change requests. Another focus is on creating and maintaining technical documentation for solutions and processes. Furthermore, you take on technical responsibility in projects and work closely with product owners, service owners, business units, and other stakeholders.
Responsibilities:
Technical support and strategic optimisation of the ServiceNow platform including relevant ITSM and process modules.
Capturing complex business requirements and developing scalable automation and digitalisation solutions.
Implementation of customised applications, interfaces, and process chains using JavaScript, APIs, and integration technologies.
Management of technical deliveries including quality assurance, deployment, regression testing, and change management.
Ensuring a reliable platform operation through monitoring, systematic error diagnosis, and continuous improvement.
Qualifications:
Completed degree or equivalent educational background with a focus on software engineering, computer science, or digital technologies.
Several years of practical experience in the ServiceNow environment with a solid understanding of platform architecture and customising.
Good knowledge of JavaScript, API design, and integration solutions; experience with Node.js or IntegrationHub is a plus.
Familiarity with service management concepts as well as modern development models and agile project methods.
Structured personality with strong communication skills, team spirit, and a high quality awareness.
Benefits:
- Participation in business success and bonuses
- Numerous employee events
- Attractive employee discounts
- Contribution to or takeover of public transport subscriptions
- Attractive training and development opportunities
- Open corporate culture
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Zurich
Contact
Gaël Altmann,
+41443852183
