Team Leader Export & Customer Service (m/f/d)

Team Leader Export & Customer Service (m/f/d)

Our client is a successful Swiss manufacturing company with an international focus. The company impresses with technically sophisticated products, modern manufacturing processes, and high quality standards. Employees benefit from a technologically driven working environment and diverse development opportunities.

Role:

To strengthen the supply chain area, a leadership personality is sought who combines customer orientation, international order processing, and export. You will take over a well-coordinated team and at the same time be close to the operational day-to-day business as well as important customer and logistics issues. In addition to leadership, you will have the opportunity to independently further develop processes and standards and actively shape collaboration with adjacent departments. You can expect a technically oriented industrial environment with short communication paths and a long-term perspective.

Responsibilities:

• You lead the customer service and export team both professionally and personally and coordinate the tasks in day-to-day business

• You ensure reliable international order processing and keep an eye on deadlines, priorities, and customer requirements

• You are the central contact person for customers, freight forwarders, and authorities regarding order- and export-related questions

• You coordinate collaboration with internal departments and ensure smooth processes along the relevant interfaces

• You monitor forecasts and framework agreements and derive the necessary measures for day-to-day business

• You are responsible for the support and maintenance of relevant customer portals

• You take process responsibility for your area and continuously develop existing standards and procedures

Qualifications:

• Several years of professional experience in international order and export processing, ideally in a manufacturing industrial company

• Commercial or technical basic training with further education in export or foreign trade, for example as a foreign trade specialist with a federal certificate

• Sound knowledge of customs, export, and international shipping processes

• Experience in creating and checking export, customs, and shipping documents as well as in cooperation with freight forwarders

• Initial leadership experience and motivation to further develop a customer service and export team both professionally and personally

• Very good German and English skills, spoken and written

• Structured and solution-oriented working style with a pronounced process and interface understanding

• Customer-oriented and assertive personality with confident communication

• Comfortable office with modern infrastructure
• Open corporate culture
• Interesting and varied activities/projects
• Flat hierarchies
• Flexible working hours
• Good transport connections and accessibility
• Participation in or takeover of parking space
• Market- and performance-based salaries

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Workplace
Schmerikon

Contact

Maximilian Halic,
+41443852856