Support Technician Level 1-2

Why choose API?

API, with over 30 years of experience, is a family business recognised for its genuine IT expertise; digital transformation, support service, Cloud...

We have surrounded ourselves with the best experts to best meet the specific needs of our clients.

By choosing API, you select a human-sized company benefiting from solid IT know-how.

We are proud of our unique corporate culture as we offer professional development opportunities, with continuous training programmes, career progression, and rigorous follow-up.

We put people at the heart of our activities: after all, our computers can solve problems, but they still don’t know how to make a good coffee!

Today, we are looking for an IT Support Technician Level 1-2 to join our client’s team.

This is a long-term position within a solid structure in Lausanne, starting on 1st January 2027.

Your role:

• Handle incident tickets and user requests by phone, email or on site.
• Diagnose, qualify and resolve software and hardware faults at level 1 and level 2.
• Prepare, configure and deploy workstations, phones and peripherals.
• Administer user accounts and access (Active Directory, Microsoft 365).
• Escalate complex incidents to specialised level 3 teams and follow up on their resolution.
• Document technical procedures and update the knowledge base.

Profile sought:

• IT training (Bac+2 type BTS/DUT) with initial successful experience in local support or helpdesk.
• Resident in the canton of Vaud,
• Good command of Windows environments, Microsoft 365 suite and ticketing tools.
• Solid knowledge of networks (cabling, Wi-Fi, DHCP, DNS) and computer hardware.
• Good listening skills, pedagogy and ease in dealing with users.
• Rigour, responsiveness and ability to manage daily priorities.