SAP Service Delivery Manager

About the job

Do you want to get involved in service delivery management, digitalisation, and redesigning processes? "Challenge accepted"? Then apply. We are very excited!

• You are responsible for defining and monitoring the SLA of "your" customers in the area of SAP basis and application services

• You monitor the agreed customer service reporting and continuously develop it together with internal experts from the various delivery units

• You maintain close collaboration with the Key Account Manager and Finance/Controlling and ensure correct service billing

• During the presales phase, you advise existing customers on operational and application-related SAP topics

• You also demonstrate your expertise in new customer business and support the sales organisation in preparing offers, calculations, and presentations

• As a project manager, you lead demanding SAP maintenance and service projects, especially complex transition & transformation projects

• As SAP CEE in partner management, you proactively support and promote our customers and partners

• You are proud of your degree as a Business Information Technologist HF or FH and want to prove the knowledge and skills you have acquired in practice

• You already have professional experience, ideally also some leadership experience in projects with matrix organisations

• You are familiar with either SAP technology, application, or consulting and are also willing to get to know other SAP areas