Rocken®
Zürich
IT Support Specialist Microsoft 365 (m/f/d)
- 03 August 2026
- 80 – 100%
- Permanent position
- CHF 90 000 - 110 000 /year
- Zürich
About the job
Rocken® is a Swiss company based in Zurich.
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Are you looking for an employer who truly lives values while thinking innovatively? Our Rocken partner is a modern financial institution with strong roots and a clear sustainability focus. The company combines traditional banking services with digital solutions – from classic financing to innovative online platforms. The role includes diverse tasks in customer business, where tailored advice and digital services go hand in hand. You will work in an environment that promotes personal responsibility and actively supports development opportunities. Flat hierarchies and genuine collaboration characterise everyday life at the Rocken partner. Ready to bring your expertise where banking remains human? Then let’s shape your next career step together.
Benefits:
ROCKEN Jobs:
Create profile:
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
IT Support Specialist Microsoft 365 (m/f/d)
Salary - CHF90,000 - 110,000Are you looking for an employer who truly lives values while thinking innovatively? Our Rocken partner is a modern financial institution with strong roots and a clear sustainability focus. The company combines traditional banking services with digital solutions – from classic financing to innovative online platforms. The role includes diverse tasks in customer business, where tailored advice and digital services go hand in hand. You will work in an environment that promotes personal responsibility and actively supports development opportunities. Flat hierarchies and genuine collaboration characterise everyday life at the Rocken partner. Ready to bring your expertise where banking remains human? Then let’s shape your next career step together.
Role:
In this role, you will provide professional support for Microsoft 365, ensuring users can use their tools efficiently and without disruption. You analyse and resolve technical issues, assist with configurations, and support migrations and optimisations of the Microsoft 365 environment. You are responsible for qualified advice regarding functions, security, and best practices, ensuring standards and guidelines are adhered to. Additionally, you work closely with other IT departments to ensure stable, high-performance, and future-proof solutions. Your experience allows you to identify improvement potentials early and actively contribute to the further development of the digital work environment.
Responsibilities:
- You competently handle internal customer requests at 1st level upon first contact and continuously improve service metrics
- As a superuser, you assess new requirements for pragmatic feasibility in the digital workplace with a focus on Microsoft 365 and SharePoint Online
- In this role, you promote modern formats such as Lunch & Learns and inspire employees for Future Workplace & Collaboration with M365 and SharePoint Online
- You document content clearly and appropriately for the employees
- As an IT Support Specialist Microsoft 365, you work closely with Field Service and 2nd level support and identify optimisation potentials
- You continuously develop both our team processes and your own expertise as a superuser
Qualifications:
- You have a qualification in the field of computer science and have specifically furthered your education in the M365 environment.
- Several years of solid experience in IT support as well as in-depth expertise in the M365 and digital workplace environment.
- Confident handling of standard apps such as Teams and Outlook as well as understanding of the interplay between SharePoint, Copilot, OneDrive, and Power Automate; experience with ITSM suites.
- Ideally, you have practical experience with Confluence and Jira or have a strong technical interest in acquiring this knowledge.
- High empathy towards employees and the ability to explain complex technical contexts clearly and understandably.
Benefits:
- Interesting and varied tasks/projects: Participation in the area of Future Workplace & Collaboration with a focus on M365 and Digital Workplace
- Coaching and mentoring: Active promotion of the development of your own expertise as a superuser
- Well-coordinated and dynamic team: Close collaboration with Field Service and other support levels
- Flat hierarchies: Close cooperation with 1st and 2nd level as well as internal stakeholders
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Zurich
Contact
Buse Aslanvuran,
+41443852138
