St. Gallen
ICT Supporter/ System Administration (m/f/d)
- 03 August 2026
- 80 – 100%
- Permanent position
- CHF 65 000 - 80 000 /year
- German (Fluent), English (Fluent)
- St. Gallen
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
ICT Supporter/ System Administration (m/f/d)
Salary - CHF65,000 - 80,000What does the future of the digital working world look like? Our Rocken partner actively shapes it – as a specialised service provider for IT solutions and digital transformation. The company develops customised software solutions and supports customers in optimising their business processes. The focus is on innovative technologies and forward-looking concepts that create real added value. The field of activity includes the development, implementation and operation of complex IT systems. Customer proximity, technical excellence and pragmatic solution approaches are central. The teams work agilely, project-based and with the latest tools – always with the goal of making customers sustainably more successful. Short decision-making paths, independent working and a collegial atmosphere characterise everyday life. Here, your contribution counts, not the hierarchy level. Ready for the next step in your IT career? Then we look forward to connecting you with our Rocken partner!
Role:
In this role, you use your strong service orientation to competently support customers in all questions regarding service solutions. You take on the careful analysis of concerns, find suitable solutions and ensure transparent, understandable communication. You are responsible for the efficient processing of enquiries via various channels and ensure seamless documentation in the system. In addition, your structured working method and expertise contribute to continuously improving processes and ensuring high-level service performance. Through your professional appearance, you strengthen customer trust and support long-term relationships.
Responsibilities:
- You handle support tickets and operational enquiries in daily business.
- You manage and maintain systems such as PMS, Guest Journey Messaging, check-in software and other operational tools.
- In this role, you independently carry out configurations and system-technical adjustments.
- You take on quality assurance and check existing processes for errors and optimisation potential.
- As a customer service specialist for service solutions, you support training and the introduction of new functions.
- In this role, you work closely with operations, front office, IT and other internal interfaces.
Qualifications:
- You have experience with operational systems (e.g. PMS, guest messaging, CRM) or a strong technical affinity.
- You quickly and confidently familiarise yourself with new systems thanks to your quick comprehension.
- A structured, precise working style with a high quality standard characterises you.
- Ideally, you have already worked in a support or IT-related environment.
- You communicate confidently in German and English.
- Reliability, attention to detail, resilience and a service-oriented hands-on mentality complete your profile.
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
St. Gallen
Contact
Muqsit Bebou,
+41443852834
