Team Leader: Service and Process Management

In this key role, you actively shape the services and processes of one of the most modern hospital organisations in Switzerland. Your work makes a direct contribution to a stable, secure, and high-performing ICT – and thus to the best possible care for our patients. For the establishment of our newly created Customer Centre division, we are looking for an experienced, entrepreneurial-minded leader as Team Leader Service and Process Management who drives change, develops teams, and takes our service organisation to the next level.

What to expect

• You lead and develop an interdisciplinary team with seven future employees in the specialist areas of Service Management, Process Management, Operation Control Center (OCC), Configuration Management (CMDB), and eLearning. You actively shape change processes, establish sustainable team structures, and promote open, appreciative, and constructive collaboration
• Together with your team, you design the ICT service portfolio for the core business and ensure professional service management
• You lead the overarching process management within the directorate and ensure operational process ownership for some central service management core processes such as demand and request, but also service lifecycle management, service catalogue management, event management, and knowledge management
• You are responsible for the operation and further development of the Learning Management System (LMS) of the Insel Group. In addition, you coordinate the conception, preparation, and provision of training offers
• You build an Operation Control Center (OCC) and develop proactive monitoring and alerting concepts to detect impairments in ICT service quality early and ensure sustainable improvements
• You bear overall responsibility for the central ICT inventory (CMDB) as well as for establishing and implementing effective governance in configuration management

What you bring

• You have a completed degree in computer science, business informatics, or a comparable tertiary education, as well as several years of professional and leadership experience in a similar role
• You understand complex technical and professional contexts and are able to translate these into viable concepts, efficient processes, and clear requirements for different stakeholders
• You work analytically, structured, and solution-oriented and convince with a strong quality and process awareness
• You live a pronounced customer orientation, communicate appropriately for the audience, and create constructive collaboration through your open and appreciative manner
• You take responsibility, make well-founded decisions, and successfully advance topics with initiative and implementation strength
• You have very good German and English skills

Our offer

• A key role with great scope for design in building our new Customer Centre as a contribution to university-level digital excellence in medicine
• A motivated, interdisciplinary team looks forward to working with you
• Flexible working hours, home office options, and a modern workplace in the centre of Bern
• Award-winning gastronomy as well as diverse development opportunities

Questions about the position?

Further information is gladly provided by Hannes Schrittesser Head of Customer Centre

+41 79 61 9 19 14