Customer Advisor (a) 100% Swisscom

For the location in Olten, we are looking for reinforcement for Swisscom in telephone customer service. Here you are the first point of contact for our customers for all questions regarding invoices, payments, and tariffs. With your empathetic, solution-oriented manner and your understanding of numbers, you ensure satisfied customers on the phone and find the right solution for every concern.

Your Mission:

• Telephone response to customer inquiries in the billing area
• Competent support with questions about invoices, payments, and outstanding amounts
• Agreement of instalment payments and deferrals according to guidelines
• Processing of credits, refunds, and offsets
• Execution of connection blocks and unblocks
• Correction or cancellation of invoices if necessary
• Recognising customer needs and actively creating added value (e.g. switching to online payment, help in self-care, adjustment of payment method, sales)

• Experience in customer service, contact centre, or a commercial environment is an advantage
• Enjoyment of telephone customer contact as well as high customer and service orientation
• Empathetic, friendly, and solution-oriented communication
• Interest in financial, billing, or payment topics
• Independent, reliable, and structured way of working
• Good German skills in spoken and written form
• Confident handling of IT systems and a quick grasp

Does this sound like your new challenge? Take your chance to start at Swisscom and submit your application directly to us.