Zürich
IT Service Engineer (m/f/d)
- 21 August 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Service Engineer (m/f/d)
Are you looking for an IT environment where your expertise really counts? Our Rocken partner offers IT services and managed solutions for demanding customers. This involves business-critical systems, professional service management and customised solutions – without compromising on security. The scope of work includes consulting, cloud management and IT operations with a clear focus on customer proximity and technical excellence. Modular, proven concepts are implemented independently of manufacturers. Short paths, direct communication and genuine responsibility characterise the daily work routine. In a manageable team, you make a big impact and work on projects that really matter. Ready to create IT solutions with added value in a dynamic environment? Our Rocken partner offers you exactly this opportunity.Responsibilities:
Handling complex IT requests at 2nd-/3rd-level including troubleshooting, fault resolution and root cause analysis
Ensuring stable IT operations by administering workstations, user accounts, Microsoft 365, permissions and other IT services
Taking over incidents, requests and changes from recording through technical processing to complete solution documentation
Supporting customer projects, migrations and technical implementations as well as close coordination with system engineers and external partners
Identifying optimisation potentials and actively contributing to the further development of standards, automations and service processes
Qualifications:
Completed training in computer science and practical experience in a technical support, system or service function
Good knowledge of Microsoft 365, Windows, Entra ID, Intune, networks or comparable IT infrastructures
Strong interest in troubleshooting and system administration and willingness to independently pursue technical problems until resolved
High self-responsibility, organisational skills and service orientation with a confident manner towards customers and technical contacts
Very good German skills, good English skills and a category B driving licence are advantageous
Benefits:
- Flexible working hours
- Attractive training and development opportunities
- Experienced and dynamic team
- Home office
- Comfortable office with modern infrastructure
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Zurich
Contact
Dani Camoes,
+41443852126
