Luzern
ICT Support & Workplace Specialist (m/f/d)
- 27 August 2026
- 100%
- Permanent position
- German (Fluent), English (Intermediate)
- Luzern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in personnel recruitment and career planning.
ICT Support & Workplace Specialist (m/f/d)
How would it be if your technical expertise set people in motion worldwide? Our Rocken partner is a leading company in cable car construction and develops customised transport solutions for urban mobility and tourist infrastructure. With innovative systems, the company connects valleys, mountains, and cities – reliably and sustainably.The field of activity includes the planning, development, and realisation of complex cable car systems. From the first sketch through technical elaboration to commissioning – solutions are created here that combine the highest safety standards with the latest technology. Every project is a challenge with an individual character.
Flat hierarchies and a strong sense of community shape everyday work life. Personal responsibility is highly valued, as is the willingness to think beyond boundaries together.
Ready to become part of this movement? Then our Rocken partner looks forward to meeting you.
Role:
In this role, you take on professional ICT support and ensure that technical faults are efficiently analysed and resolved. You assist users with their daily IT concerns and ensure that hardware and software function smoothly. You also manage standard applications, coordinate with other specialist departments if necessary, and document your support cases in a structured manner. Through your careful working style, you contribute significantly to maintaining the availability of ICT services. With your professional-level expertise, you bring in your own ideas and continuously develop the support processes within your area of responsibility.
Responsibilities:
Ensuring reliable IT services and independently resolving incidents and user requests within a modern Microsoft workplace environment
Managing the workplace lifecycle of Windows devices and peripherals as well as administering user identities, access rights, and onboarding/offboarding processes
Technical support for software introductions, rollouts, and go-lives as well as active participation in various IT and digitalisation projects
Supporting users with Microsoft 365 and other business tools as well as maintaining documentation, procurement information, and standardised operational procedures
Qualifications:
Completed IT training or comparable qualification with practical experience in an IT support or workplace function
Good knowledge of Microsoft-based environments with Windows clients/servers, Microsoft 365, and Active Directory or Entra ID
Analytical and solution-oriented personality with high initiative, structured approach, and enjoyment of direct user contact
Very good German and good English skills as well as a category B driving licence and willingness for occasional assignments at various locations in Switzerland
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Lucerne
Contact
Muqsit Bebou,
+41443852834
