Basel
IT Service Delivery Manager (Rocken Exclusive) (m/f/d)
- 28 September 2026
- 80 – 100%
- Permanent position
- CHF 115 000 - 130 000 /year
- German (Fluent)
- 4001 Basel
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
IT Service Delivery Manager (Rocken Exclusive) (m/f/d)
Salary - CHF115,000 - 130,000How secure is your IT infrastructure really? Our Rocken partner specialises in holistic cyber security, IT, and network solutions. The company serves leading corporations and established SMEs from various industries - with a clear focus on security, reliability, and technical excellence. From consulting through implementation to ongoing monitoring: bespoke solutions are created here to protect companies against the most advanced threats. Collaboration is conducted on a partnership basis at eye level, with an in-house Security Operations Centre for rapid response in emergencies. Expertise, team spirit, and genuine solution orientation count here. Ready to become part of a dedicated team that fights daily for the security of companies? Then our Rocken partner looks forward to your application.
Role:
An experienced individual is sought to support and further develop IT services, combining customer orientation with technical understanding. The position combines service management, operational IT operations, and demanding 2nd-level support.
Responsibilities:
Support of customers in the area of client, server and applications as well as central contact person for ITSM topics
Coordination of ongoing IT operations and further development of existing services
Support of projects and service developments in close coordination with customers
Assistance in defining, optimising and implementing IT service management processes
Assuming demanding 2nd-level support tasks including error analysis and fault rectification
Proactive monitoring of the IT environment and early detection of anomalies
Coordination of escalations to responsible technology teams
Creation and maintenance of technical documentation and user manuals
Possibility to take on an additional team leader function including professional and personnel responsibility
Qualifications:
Several years of experience in building, operating and further developing IT services
Experience in the environment of SME customers or larger internal IT organisations
Sound knowledge of IT service management and a strong understanding of customer needs
Good practical experience with Microsoft Server, Active Directory, Microsoft Cloud Services and Windows clients
Experience with backup and restore processes
Education or studies in computer science, for example HF Informatics, advantageous
ITIL certification desirable
High willingness to learn and enjoyment of technical issues
Customer-oriented, reliable and solution-focused working style
Very good German skills and good English skills
Benefits:
- Coaching and mentoring
- Canteen, meal allowances and discounts
- Flexible working hours
- Home office
- Numerous employee events
- Market- and performance-based salaries
- Comfortable office with modern infrastructure
- Open corporate culture
- Interesting and varied activities/projects
- Experienced and dynamic team
- Flat hierarchies
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Basel
Contact
Marco Alvarado,
+41443852147
