Head of Internal Sales

Head of Internal Sales in Winterthur

When a customer expects a quotation, the field sales team needs feedback, and production planning is still coordinating the delivery date, clear information flow is crucial. In this leadership role, you hold the threads together between customers, internal sales, and internal interfaces, directly addressing open issues and consistently driving them to resolution.

Our client is an internationally leading Swiss technology company serving customers and distributors worldwide. Customer concerns, order processing, and internal processes converge in internal sales. You coordinate the team’s collaboration closely with field sales, production planning, logistics, and export, ensuring that information flows reliably.

You lead the internal sales team and also get involved operationally. You specifically handle customer enquiries, persistently follow up on quotations, and reliably coordinate orders. If delivery dates change, you decisively clarify the situation with the responsible parties and ensure that field sales and the customer receive coordinated feedback.

What to expect

• You lead the internal sales team and support employees in their daily work.
• You handle customer enquiries via email and telephone and fully process customer orders, including framework orders.
• You work closely with field sales, picking up on customer needs, feedback, and open issues, and drive their processing within internal sales.
• You coordinate production orders directly with Procurement & Production Planning and schedule production orders for stock items.
• You reliably clarify delivery dates with the responsible parties and inform customers and field sales in good time about agreed changes.
• You consistently keep an overview of framework agreements with key customers and support customers and distributors worldwide.
• You prepare quotations, follow up purposefully, and coordinate the handling of customer concerns.
• You operationally handle export shipments, prepare shipping documentation, and coordinate with the internal export specialist.
• You deputise in the Internal Compliance Program (ICP) as well as in import and export tasks.
• You handle complaints and returns and support dunning processes.
• You maintain data in the ERP and CRM systems and prepare statistics and reports for the Head of Sales & Marketing and management.
• You perform general office tasks and actively drive projects in the Sales & Marketing area.

What you bring

• You have completed a commercial apprenticeship (EFZ). Further professional education is a great advantage.
• You have many years of experience in customer support or internal sales, including order processing, and have already worked in a comparable role.
• You bring proven leadership experience at team management level and are happy to take on operational tasks yourself.
• You have very good MS Office and ERP knowledge.
• You communicate fluently in German and English, both spoken and written. Additional languages are an advantage.
• Experience in foreign trade or relevant further training, for example as a foreign trade specialist, is advantageous.
• You work precisely, remain capable of acting even under high pressure, and take responsibility.
• You communicate directly and service-oriented and persistently follow up agreements until resolved.

Why you would fit

• You want to lead a team while staying close to customers, orders, and internal processes.
• You actively shape the collaboration between internal and field sales because you know how crucial it is for reliable customer care.
• You align customer concerns with the possibilities of production planning and logistics and keep all parties informed about open issues.
• You communicate reliably and only pass on delivery dates to customers once they have been internally agreed.
• You address expectations clearly and lead employees directly, fairly, and supportively.
• Even with several parallel concerns, you set comprehensible priorities and keep an overview.

Onboarding & induction

During induction, you familiarise yourself with the processes connecting internal sales with other areas. You get to know the collaboration with field sales, coordinate production orders with Procurement & Production Planning, liaise with logistics, and become familiar with export and shipping tasks. Deputising in the ICP and import and export tasks is also part of your responsibilities.

A customer concern may start with field sales, who know the customer’s requirements and expectations. In internal sales, you record the details, clarify open questions, and ensure that a quotation is created or an order is recorded. You check whether the information is complete and reliably initiate the next steps with the responsible parties. For framework orders, you consistently keep an eye on agreed conditions and open items.

If an order needs to be coordinated with production planning, you bring together the relevant information and clarify which delivery dates can be confirmed. For stock items, you coordinate scheduling; for export orders, you coordinate shipping and documentation. You provide field sales with reliable feedback so that the customer is informed promptly and reliably.

At the same time, you lead your team, prioritise open customer concerns, and support employees in their processing. With statistics and reports for the Head of Sales & Marketing and management, you make the current status in your area of responsibility transparent. This way, you combine customer care, operational order processing, and team leadership in internal sales.

What is offered

• A 100% position in an internationally leading Swiss technology company.
• A varied role in a dynamic and family-like environment.
• A leadership role with active participation in day-to-day business.
• International contacts with customers and distributors.
• A broad range of tasks between customer care, order processing, team leadership, and internal coordination.

Next steps

Please apply directly online by clicking on Apply online now.

If you have questions, your contact person is happy to assist you via WhatsApp.

If we want to get to know you better, we will invite you to a personal interview. Beforehand, we conduct a time-shifted video interview. A possible second interview and an assessment follow with the employer.

Confidentiality guaranteed!

Regardless of your employment relationship, we guarantee the highest confidentiality of your application. Telephone interviews, interviews, and further meetings are also possible after working hours or optionally on Saturdays.

*Our client and we promote diversity and equal opportunities and invite qualified candidates of any gender to apply. We also appreciate clever minds who use tools purposefully and welcome automated AI applications complemented by a fine cake recipe. For better findability and clarity, the job title may differ from the internal job designation.